SEND Business Support - Hackney Integrated SEND Services

Service details

Who are we? 

The SEND Business Support Team can act as the first point of contact for enquiries about SEND Services.

They coordinate and provide administrative and operational support across key statutory processes.

SEND Business Support officers can assist parents, carers and school or settings staff with:

  • queries relating to school admission for children and young people with SEND
  • guidance on applying for extra in-school support from Hackney Education for your child

This may include providing information and administration support for:

  • EHC Needs Assessments
  • EHC Planning processes

The team may also provide SEND services with administrative support for:

  • SEND legal compliance
  • SEND tribunal preparation

Are there other providers of specialist SEND information and advice in Hackney?

If you are looking for Guidance, forms or templates you may find what you need in Hackney's Local Offer website document's library

If your have made a request for an EHC Needs Assessment you can follow up with the named Plan Coordinator from the EHC Planning Team. Use the direct email and direct line phone contact they will have sent when confirming they are the case lead for an assessment application.  

Parents or carers who need advice and support to make applications for assessments may wish to contact Hackney SENDIAGS the free impartial information advice and support service

If you are not happy abot a decision that has been made you may wish to contact Global Mediation, the independent SEND mediation provider for Hackney. 

SEND Local Offer

Local Offer Age Bands
Parents and Carers
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

Contact Name
SEND Business Support
0208 820 7000 / option 4 0208 820 7000 / option 4

Where to go

Hackney Service Centre
1 Hillman Street

E8 1DY

View E8 1DY on a map

Other details

What to do if you have a complaint

How you feel about having used or experienced a service is important. Services often ask for feedback to help them understand how to make sure people they work with have a good experience.

If you have feedback about this service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

Phone: 020 8356 3770

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