By Post FIS, 1 Reading Lane, E8 1GQ
Who we are:
The Hackney SEND Information, Advice and Guidance Service (SENDIAGS) is an arm's length service providing impartial and confidential information, advice and support to parents and carers of children with Special Educational Needs and/or Disabilities (SEND) and young people and children with SEND.
This video has been produced with The Council for Disabled Children to explain more about how services like ours work with parents / carers and young people.
We provide information and advice on:
- legislation on SEND - what does the law say ?
- SEND local policy and practice - what actually happens in Hackney ?
- the Local Offer - what services are available locally ?
- personalisation and personal budgets - how are services tailored to individual needs ?
- options and routes to resolve a disagreement or make a complaint, including mediation - what happens when there is a problem ?
- the Education, Health and Care (EHC) needs assessment - what does this mean?
- the process of developing an Education, Health and Care Plan (EHCP) - how do we have a voice ?
What we do:
- help you think about your contribution for any assessment
- inform you of various routes of support if you are going through an EHC needs assessment
- help you prepare for a meeting and have an effective say in any discussions
- signpost you to relevant local and national sources of information, advice and support
- attend a meeting when appropriate
- meet with parent support groups and forums
- offer a range of training and events which are focused on SEND related topics
SENDIAGS telephone helpline:
Helpline hours: 10am-3pm (Monday –Thursday) and 10am – 1pm (Friday)
Please note: There is a five working day response time to all calls and enquiries.
Our information for parents and carers:
SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people and their families.
You can find the guides listed below or in the download section of this page.
SENDIAGS - School Meetings Planner (This document is a word doc. and will automatically download when you click the link. You then need to open it so that you can use it to record information.)
Our information for young people:
This video has been produced with The Council for Disabled Children to explain more about how services like ours work with young people and their parents / carers.
SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people.
You can find the guides listed below where the links will open in the same window or you can see them in the download section of this page.
Young people with SEND can now also access 2 new websites made just for them:
Drop in sessions:
Please see below and the download section of this page for drop in session flyers with dates of our sessions.
We are also available at monthly multi-agency SEND advice sessions with:
- Hackney's Local Offer website coordinator
- Short Breaks
- Hackney Ark Resource Centre
- Prospects Careers Services
- Integrated Learning Disabilities Service - Adults
Knowledge is Power - Parent / Carer SEND information sessions
These information sessions provide useful advice and insights into national and local processes. Dates and topics for 2018/19 available below.
Other useful information:
Further information for parents and young people
The Department for Education and the Council for Disabled Children have produced these short films to help explain SEND processes to parents and young people.
What is an EHCP and who is it for?
The EHCP and The Person Centred Connection
Education, Health and Care Plans - Annual Reviews
Record Last Updated on: 04/01/2019