Who we are...
Hackney's Family Information Service (FIS) provides impartial information, advice and guidance about childcare, activities, services and opportunities that will improve the quality of the lives of children and young people.
The service can help with queries from parents, carers, professionals and agencies. This includes helping answer queries from those not living in Hackney but needing information about Hackney's services and processes.
What we do...
The Family Information Service has an advice line and website that provide information to professionals, agencies and the public on a range of services available for children and young people from the ages of 0 – 19 years of age.
The service supports local providers to share and maintain information about the opportunities they offer children and their families which includes:
Information officers from the service may attend relevant events to meet parents and providers and offer information and advice in person.
Record Last Updated on: 18/01/2021
Time / Date Details
Monday to Friday 9am - 5pm
What to do if you have a complaint
How you feel about having used a service is important. Services often ask for feedback to help them understand how to make sure people they work with have a good experience.
If you have feedback about this service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.
If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.
If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.
How to Get Here
Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6
Train: London Fields, Hackney Central, Hackney Downs
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Disclaimer-important information about the Hackney Local Offer
Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.
This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.
Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.