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Bi-lingual Health Advocacy and Translations

Address:
Advocacy Office (46 - 48 Clifden),
Homerton Hospital - Homerton Row,
Hackney,
London,
E9 6SR
E-mail: [huh-tr.advocacy.hospitalrequests@nhs.net, huh-tr.advocacy.communityrequests@nhs.net]
Telephone: Community health service for GP's: 020 7683 4024
Telephone: Hospital based services: 020 8510 7179
Website: http://www.homerton.nhs.uk/patients-and-visitors/translations-and-advocacy/

Description

What is bilingual health advocacy?

Bilingual advocacy/interpretation service:

  • is for patients who do not speak English
  • provides advice, information and support to help people access and use health services
  • educates health services about cultural norms so they can provide care and treatment in a culturally sensitive way.  

Who is the service for?

People who do not speak English and need support when they have a health appointment.

Bilingual health advocates or interpreters are provided where possible. 

Telephone interpreting is available in the hospital and at GP practices to help with communication with health care professionals.


What is the difference between advocates and interpreters?

  • an interpreter will interpret for the patient and the health professional to ensure that they can both understand and communicate with each other using a common language
  • an advocate will also interpret, but in addition will support patients ensuring they have the knowledge, understanding and confidence needed to make informed decisions and to get the care and services they need. They will also refer them to other organisations that can assist them. 

There is an open referral system which means patients, carers and health workers can refer to the service.

Please make referrals using the contact details for the service. 


Will I have to pay for this service?

Individuals do not have to pay for the service. However, the hospital pays for bilingual health advocates' and interpreters time, so cancellations must be notified at least 48 hours in advance.


What if you can't help me?

If the service can't provide the help you need, they can advise about other services that can help. 

However please note; this is a health service and can not provide benefits, housing, environmental health, social services or immigration advice.


Hospital Advocacy Service

46/48 Clifden Road,

Homerton Hospital

Homerton Row

London E9 6SR

 

Phone: 020 8510 7179

email: huh-tr.advocacy.hospitalrequests@nhs.net

 

 

Community Advocacy Service

Phone: 020 76834024

email: huh-tr.advocacy.communityrequests@nhs.net

Community Lead/Deputy Service Manager

Marina Ostapenko

Phone: 020 7683 4163

email: marina.ostapenko@nhs.net

 

Service Manager

Jane Welch

Phone: 020 8510 7709

email:jane.welch2@nhs.net

 

Time / Date Details

Time of day

Afternoon
Morning

Session Information

Monday to Friday 9am - 5pm
Patients are seen by appointment only.
The service does it's best to help in genuine emergencies.

Other Details

Costs

Free

Who is eligible?

For health services only. 

Patients must have an appointment with:

  • a Homerton Community service
  • a Hackney GP
  • in Homerton Hospital or
  • another NHS service based in Hackney 

Referral required?

Yes

Referral Details

Members of the public can make self-referrals or refer friends or family by telephoning or emailing.

What to do if you have a complaint

If you have a concern about the service you received please speak to a member of staff to see if they can help resolve it. 

If you are still not satisfied with the outcome and want to make a formal complaint about your care and treatment or that of your relative or friend, please write to:

Complaints Service, Homerton University Hospital NHS Foundation Trust, Homerton Row, London E9 6SR

The service can also be contacted Monday to Friday 9.00am to 5.00pm by phone:

020 8510 5113 

or via email: huh-tr.PALS.service@nhs.net

How to Get Here

Buses: 26, 30, 236, 242, 276, 308, 394, 425, 488, W15

Train: Homerton

Parking: Free but limited spaces for patients & visitors at the hospital. Disabled parking available

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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