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Educational Psychology Service - Parent Advice Sessions

Hackney Education,
1 Reading Lane,
E8 1GQ
Telephone: 020 8820 7519/ 020 8820 7000 (Extension 4)
Website: Educational Psychology Service - Parent Advice Sessions


Who we are...

Educational Psychologists (also called EPs or Ed Psychs) have professional qualifications in psychology and educational psychology – the study of how children develop, learn and behave.

What we do...

Educational Psychologists work collaboratively with school staff, parents and children themselves to help ensure that young people with additional educational needs who are having difficulties at school receive the right sort of help.

Each of the maintained schools in Hackney has an allocated Educational Psychologists or EP who visits regularly to help with strategic planning.

Many of Hackney’s maintained schools also buy in additional EP time. How this is used is often agreed during termly multi-agency planning meetings.

Parent Advice Sessions...

The Parent Advice Sessions are run independently of the Educational Psycology Service work in schools. They are open to:

  • all children and families living in Hackney including those children not yet in school
  • children who are out of school
  • children who live in Hackney and attend school in other boroughs

What happens during the session? 

This is an opportunity for parents and carers to have a discussion about concerns that they may have about their children or young person. 

If you would like support and advice, we are offering an opportunity for you to talk about your child/children with an educational psychologist for up to 30 minutes on our phone line. This service runs on Wednesdays between 1:00 and 3:00 pm and during term time.

We can help by talking through your concerns about your child, their development, any special educational needs that you may be aware of or any concerns you may have about their home or school experience.

We can give you advice about:

  • behaviour at home or school
  • learning at home or school
  • your child’s special educational needs
  • anxiety, wellbeing and mental health

Record Last Updated on: 27/01/2021

Time / Date Details

When is it on

Wednesday afternoons 1pm - 3pm during term time

Time of day

  • Afternoon

Session Information

Wednesday afternoons - 1pm - 3pm term time only

Other Details


Free to parents
Schools can contact the service the discuss how EPS can work with them

Referral required?


Referral Details

Any Hackney parent can access the advice service or self-refer.

Please do contact the EPS Parent Advice Service on: 020 8820 7519

If we are unable to answer your call please leave a message and someone from the service will call you back. 

What to do if you have a complaint

How you feel about having used or experienced a service is important. Services often ask for feedback to help them understand how to make sure people they work with have a good experience.

If you have feedback about this service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

How to Get Here

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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