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Educational Psychology Service - Parent Advice Service

Hackney Learning Trust,
1 Reading Lane,
E8 1GQ
Telephone: 020 8820 7000
Telephone: option 4 then option 1


Who we are:

Educational Psychologists (also called EPs or Ed Psychs) have professional qualifications in psychology and educational psychology – the study of how children develop, learn and behave.

What we do:

Educational Psychologists work collaboratively with school staff, parents and children themselves to help ensure that young people with additional educational needs who are having difficulties at school receive the right sort of help.

Each of the maintained schools in Hackney has an allocated EP who visits regularly to help with strategic planning.

Many of Hackney’s maintained schools also buy in additional EP time. How this is used is often agreed during termly multi-agency planning meetings.

Educational Psychology Parent Advice Service

A Parent Advice Service is run by the EPS independently of its work in schools.

This service is open to:

  • all children and families living in Hackney including those children not yet in school
  • children who are out of school
  • children who live in Hackney and attend school in other boroughs

This is an opportunity for parents and carers to have a discussion about concerns that they may have about their children or young person. 

There are 3 appointments available each week. Parents wishing to attend the session are advised to book a 45 minute appointment slot. 

The service is unable to see parents or carers without an advanced booking.

Bookings can be made on: 020 8820 7000 option 4 then option 1

Record Last Updated on: 18/04/2019

Time / Date Details

Time of day


Session Information

Wednesday afternoons - 1pm - 3pm term time only

Other Details


Free to parents but schools must buy this service from EPS

Referral required?


Referral Details

Any Hackney parent can access the advice service by contacting 020 8820 7519

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Buses: 30, 38, 48, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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