Short Breaks - Hackney

Service details

What is a Short Break? 

Short Breaks are how local authorities perform their duty in the Children's Act 1989 to "provide, as part of the range of services they provide for families, breaks from caring for carers of disabled children to support them to continue to care for their children at home and to allow them to do so more effectively."

A Short Break allows a disabled young person to have an enjoyable break away from their main carer and gives their carer a break from their caring responsibilities.

What is the funded offer from the service for this year? 

Hackney's 2022-2023 Short Break's offer:

  • 110 hours full allocation for those who do not get a social care package to use with a chosen provider
  • 55 hours for those who get a social care package to use with a chosen provider
  • or
  • Individual Budget (IB) of £880 on a prepaid card to choose and pay for services of your choice.
  • £440 for those who get a social care package

Short breaks allocation can be used flexibly during term time and school holidays at one of our providers or on appropriate services of your choice using an Individual Budget. 

Find more information in the Hackney Short Breaks - Individual Budget Framework 2021-2022 Pdf 69.6KB 

If you are already in receipt of a social care package, please enquire with the Short Break's team.

Note: The number of hours offered may go up or down depending on levels of funding available, levels of demand and the capacity of the services.

Is there someone from the service who can help me with my application? 

Yes, the team is available to help by phone or email Monday - Friday 9am - 5pm.

If you need support face to face please contact the team to book an appointment a for before 4pm on a Wednesday at Hackney Service Centre, Hillman Street, E8.

This might be to provide a document to help with you application if this is difficult for you to do online. 

If you have a technical query about your prepaid card, please contact PFS customer services on 020 3633 1325

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

0208 356 6789 (option 1) 0208 356 6789 (option 1)
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Where to go

Children & Families Service
Hackney Service Centre
1 Hillman Street

E8 1DY

View E8 1DY on a map
Venue Notes

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Limited Disabled parking in Hilman Street and Reading Lane. 

Transport to a provider might be agreed in a minority of cases where a child or young persons mobility needs indicated this level of support was necessary to access a service. 

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9am - 5pm
Families can book an appointment to see a member of the team.

Other details

Referral required?


Referral Details

If your child is under 5 years of age, they will be entitled to a one off payment, and will be eligible for the full Short Breaks provision after turning 5.

To be eligible for the full offer your child must be:

  • Aged 5-17 years old
  • Live permanently in Hackney
  • Receive Disability Living Allowance (DLA) Middle or High rate or
  • Receive Personal Independence Payment (PIP) at Intermediate or Advance rate

If your child or young person is not currently in receipt of DLA/PIP, due to the following;

• DLA or PIP is currently being processed
• No recourse to public funds
• You were referred by a social worker

A professional may submit a supporting letter on your behalf and your application will be considered on a case by case basis.

You MUST also already be in the process of applying for DLA/PIP to be considered.

Who can make a referral? 

Parent-carers can refer their disabled child or young person directly to the service. 

Professionals and social workers or family support workers can make a referral on behalf of the family.

How can I apply? 

Complete the application form and submit it to the Short Break's team along with your original DLA or PIP form. 

What to do if you have a complaint

How you feel about having used a service is important. Services often ask you for feedback to help them understand how to make sure people they work with have a good experience.

If you have feedback about this service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.


Phone: 020 8356 6789

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

SEND Personal Budget - Notes
Families are welcome to ‘top up’ their current provision with other funding benefits or allowances. The Short Breaks offer would remain the same and the service would not be involved. This additional provision or respite would be a direct arrangement between the provider and parent-carer.

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