Inclusion and Specialist Support Team - Hackney Education

Service details

Who are we?

We are the Inclusion and Specialist Support Team (ISST) for Hackney Education.

We are a team of specialist support services including:

  • Portage Service
  • Early Support and Area SENCo
  • Specialist Teacher Team - including teachers for; Medical Needs, Specific Learning Difficulties, Autism, Assistive Technology, and the Autism Family Support Practitioner
  • Sensory Teams - Visual Impairment, Multi-Sensory Impairment (MSI)/Deafblindness and Deaf and Partially Hearing Team

The Inclusion and Specialist Support Team is composed of specialist teachers and practitioners.

We have a blended offer of online meetings, phone calls, and face-to-face visits.

Most of the teams are allocated to schools, nurseries, and settings across Hackney, usually by either the North or South Neighbourhoods areas. Some do direct work with children, schools, and families according to their SEND needs.

Support from our service can be bought in by schools, as part of the Integrated SEND Traded Offer. The Sensory Teams will continue to provide support outside the Traded Offer and work directly with Children, Young People, Schools, Settings, and their Families.

Who to contact for specialist advice about a child or young person with SEND?

Team managers from each service within the Inclusion and Specialist Support Team are available to offer advice, support, and information.

Each service will do its best to answer individual queries from school staff and parents.

Please contact the relevant managers for further information or discussion. 

Lydia Scaletti - Specialist Area Lead (Head of Inclusion and Specialist Support Team)

07920 287729 (Work mobile)

Quita Smythe - Deaf and Partial Hearing Team Lead

020 8820 7233 (work)

07767007646 (work mobile)

This team provides specialist teaching and intervention for children and young people who are deaf or partially hearing. Find the full DPH service information here

Melanie Norton - Visual Impairment Team Lead, including Multisensory Impairment (MSI)

Queries relating to those with visual sensory impairment.

020 8820 7620 (work)

07799656556 (work mobile)

This team provides specialist teaching and intervention for children and young people with visual impairment, Multi-Sensory Impairment (MSI)/Deafblindness. Find the full-service information for the Visual Impairment Service here

Fiona Jones - Portage Team Lead

Early Year queries for those with SEND not yet in a nursery setting. 

Portage is a specialist educational home visiting service for preschool children aged 0 - 5 whose development is delayed and who have special needs. Children learn from birth but some children learn more slowly and parents or carers may not always be sure how best to help their child develop. Portage can help understand how to encourage a child’s development. Find the full-service information about Hackney's Portage Service here.

020 8820 7588 (work)

07798882624 (work mobile)

Cimone Brown - Early Support Team Lead

Early Years and Early Support queries for those aged up to 5 years of age.

020 820 7291 (work)

07483 315028 (work mobile)

Early Support and Area SENCo are specialist teachers and Early Support Officers who work with families and settings to identify and address children’s needs. They work closely with families, other professionals such as Speech and Language Therapists, and Education. Health and Care Plan (EHC Plan) Coordinators to ensure those children that need one have an EHC Plan. Find the full-service information about Early Support and Hackney's Area SENCo here.

Suki Glendining - Specialist Teacher Team Lead for Assistive Technology and Complex Needs

Queries about children and young people who require assistive technology and or have complex needs. 

The Specialist Teacher for Assistive Technology and Inclusion can carry out individual assessments and give advice and support to young people who may need technology to access the curriculum. Find information about the assistive technology support offered here.

020 8820 7144 (Work)

07825230622 (work mobile)

Robert Raby - Autism Spectrum Condition (ASC) Family Support Practitioner 

The ASC Family Support Practitioner works with children and families at home. They can support strong links and the use of consistent approaches between home and schools. Find full information about the ASC Family Support Practitioner here

020 8820 7449 (work)

Carol Marcel - Lead Specialist Teacher for Medical Needs

Queries about children and young people who have SEMH (Social, Emotional, and Mental Health) needs and or Medical Needs. 

07483146889 (work mobile)

Melissa Bond - Specialist Teacher for Dyslexia and Specific Learning Difficulties

Queries about children and young people who have Dyslexia and or Specific Learning Difficulties.

Specialist Teacher Team 

Specialist Teachers are experienced in meeting the needs of children and young people with; Autism, ADHD, Social, Emotional, and Mental Health needs, Cognition and Learning needs (including Specific Learning Difficulties such as Dyslexia), Complex Needs, and Medical Needs. 

They can support settings with:

  • Training support
  • Specialist advice
  • Policy writing and understanding new legislation,
  • Providing differentiated classroom strategies
  • Setting up teaching and interventions for pupils
  • Running direct teaching and interventions for pupils

Find full information about Hackney Education's Specialist Teaching Services here

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

Contact Name
Lydia Scaletti
Contact Position
Specialist Area Lead - Head of Inclusion and Specialist Support Team
07920 287729 07920 287729

Where to go

Hackney Service Centre
1 Hillman Street

E8 1DY

View E8 1DY on a map
Venue Notes

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Limited disabled parking available in Hillman Street and Reading Lane. 

Other details

What to do if you have a complaint

How you feel about having used or experienced a service is important. Services often ask for feedback to help them understand how to make sure people they work with have a good experience.

If you have feedback about a service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

If you are still not happy you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

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