Coronavirus service updates
Homerton NHS teams will only be working with children/young people face to face where the need is clinically urgent.
As lock down eases and services adapt to their new ways of working we ask that if you do come to the centre for face to face contact appointments you help us to prepare you child or young person for the new arrangements. Please read our leaflet on what will happen when you arrive and discuss this with you child.
Parent Leaflet - Changes at Hackney Ark due to Covid 19
The current unprecedented situation means that service provision maybe subject to change and be updated regularly to reflect this.
Information on community service provision correct on 3rd April 2020 but the situation is changing and updates have been made available when provided.
For individual services details during the pandemic click here: Hackney Ark - centre for children with disability and special educational needs
Who we are:
Hackney Ark is a centre for children and young people with disabilities and additional needs. The centre brings together health, education and social care services to provide an integrated multi-disciplinary response to the needs of disabled children and their families.
Hackney Ark's Resource Centre offers families useful information about special educational needs and disability (SEND), including local and national services that may be of interest.
It is also used as a welcoming venue for drop in information and support sessions run by parents groups ( As1 – parent support group and Hackney Independent Forum for Parents/Carers of Children with Disabilities HiP ) and services within the centre.
A sensory area is on offer for children waiting for appointments.
What we do:
The aim of services at Hackney Ark is to:
- Work in partnership with parents and young people to place them at the centre of decision making (also called person centred planning)
- Provide information, advice and support and / or a diagnosis of needs where appropriate
- Provide a joined up approach to assessment, diagnoses, treatment, intervention and support
- Communicate clearly with parents, children and the team around the family taking a "tell it once" approach
- Work flexibly and openly to support families to lead everyday lives
A wide range of support and therapy is on offer at Hackney Ark including:
Information and signposting services...
Social support services...
SENDIAGS have moved and are now based at:
Ann Tayler Children's Centre,
1-13 Triangle Road off Westgate Street,
London E8 3RP
Phone: 020 7275 6036
Access to SENDIAGS at Ann Taylor is by prior appointment only.
Advice surgeries for parents and young people are still operating from Hackney Ark's Resource Centre on Tuesdays.
Hackney SENDIAGS - drop in advice sessions 2019 - 2020
Record Last Updated on: 01/07/2020
Time / Date Details
Time of day
Monday to Friday 8.30am - 5.30pm
Referral forms are available for each service within Hackney Ark.
A referral to Hackney Ark can also be made by completing a MARs (Multi-agency referral) referral form or a letter of referral.
Referrals are discussed in a multi-agency forum which meets weekly in locality groups: north, central and south of the borough.
What to do if you have a complaint
If you have a concern about the service you have received please speak to your therapist or the person who has been working wiht you so that they can try to address your concerns. If that does not help you can arrange to contact the service’s management team via admin.
If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).
The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.
Homerton University Hospital NHS Foundation Trust
London E9 6SR
Phone: 020 8510 7315 - out of office hours voicemail service available
Textphone: 07584 445 400
How to Get Here
Buses: 30, 56, 67, 76, 149, 243, 276,
Train: Dalston Kingsland, Hackney Downs
Parking: The car park has 10 car spaces including two spaces for disabled drivers along with motorcycle and bicycle spaces. Parking is restricted to clients and service users only.
Service users will need to use the entry-phone to alert main reception of their arrival and be permitted to enter the car park. Anyone using the car park does so at their own risk.
There are on street parking bays opposite the building.
Reception can ring for cabs for patients.
Transport to service for some children & young people depending on their mobility needs.
Consideration may be given to the use of hospital transport in very exceptional circumstances only.
ERS Medical are the provider of non-emergency patient transport services for Homerton NHS Trust. If eligable this can be arranged in advance with the services administration department.
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Disclaimer-important information about the Hackney Local Offer
Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.
This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.
Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.