Mind in the City, Hackney and Waltham Forest - mental health community services

Service details

Who are we?

Mind in the City, Hackney, and Waltham Forest is a mental health charity who are also commissioned to provide some services for those living in Hackney. Services provided are driven by the needs of those who are experiencing mental distress. City and Hackney Mind have been part of the community since 1980, and aim to:

  • Empower people with experience of mental ill health
  • Deliver innovative, collaborative services
  • Develop mental well-being, resilience, and recovery in the borough

What do we do?

  • Provide information and support
  • Campaign to improve policy and attitudes, and
  • Develop local services in partnership with professionals and clients

Support from the service for those needing help to sustain their wellbeing includes:

  • Talking therapies,
  • Mindfulness and
  • A range of well-being activities
  • Provide workshops that support people to manage their mental health. 

Support from the service for those seeking to build skills to aid recovery includes reducing social exclusion through education and support in the workplace.

How do we work?

Mind in the City, Hackney, and Waltham Forest offer a coordinated ‘Single Point of Entry’ to access all of our services. A named Network Coordinator follows each client’s progress throughout their journey, to ensure that people receive the right kind of support at the right time, and that support is well-coordinated between services and partner organisations.

They work closely with statutory services within both primary and secondary care, social care, and with voluntary and community organisations.

Referral agencies can liaise closely with the Single Point of Entry team to determine whether Mind's services can help their clients.

Close work with partners is intended to improve the quality of life of clients and to prevent unnecessary use of statutory services, such as A&E or hospital admission.

What issues do we provide support or interventions for?

Low mood - Support from the service for those experiencing low mood including specific courses.

Carers - Specialist support for carers of those with learning disabilities and poor mental health to enable them to meet their own well-being needs. This can include 1:1 emotional support

Stressed - Stress management. Courses and talking therapies where you can speak with a trained professional who can help you explore difficult feeling

Anxiety - Counselling and anxiety management skills including mindfulness courses

Advice and support on benefits entitlement - Free confidential advice and support on welfare rights and benefits advice service

We offer help to find you work?

Individual free tailored support to find and stay in work including:

  • Carreras advice
  • Help with CV writing
  • Help with application forms
  • Interview techniques
  • Education and Employment Bootcamp
  • Information, computer, and technology support via courses and workshops.

SEND Local Offer

Local Offer Age Bands
Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

Telephone
020 8525 2301 020 8525 2301
E-mail
services@cityandhackneymind.org.uk
Website
www.mindchwf.org.uk/
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Where to go

Address
8 - 10
Tudor Road
Hackney
London
Postcode

E9 7SN

View E9 7SN on a map
Venue Notes

Buses: 388, 55, 106, 254, 394, 106, 236, 

Train: London Fields

Car parking: Parking bays for clients with mobility needs can be found at the front of the office

Reception There are four steps at the entrance to Reception.

Offices Access to classrooms, two meeting rooms, and a counseling/one-to-one meeting room have full disabled access.

Toilets There is an accessible toilet on the ground floor, just along the corridor from reception. The toilet has vertical rails on either side of the toilet and an emergency alarm pull cord.

Guide dogs are welcome in the office

A wheelchair is available to borrow from the reception

For any additional assistance upon arrival to our offices please call reception in advance of your visit.

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9.30am - 5pm

Other details

Referral required?

Yes

Referral Details

Professional referrals and self-referrals are accepted and can be made online via our website here,

Alternatively, ask for a referral form from the services reception.

What to do if you have a complaint

If you have feedback or a concern about this service please discuss it with the worker or the service manager so they can see if anything needs to be done differently. .

If you are still not happy, request their formal complaints procedure information. 

Costs

  • Free

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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