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Royal Society for Blind Children (RSBC) - Family Support Service

52 – 58 Arcola Street,
E8 2DJ
Telephone: 0203 198 0225
Website: Family Support Service - RSBC website


Dedicated one-to-one family support across London

Discovering that your child has a sight condition can be a difficult and confusing time for parents. You may feel anxious about what the future holds and have questions about how best to support your child.

Our Family Engagement Workers are on hand for these moments to offer practical and emotional support to help vision impaired children and families living in London.

What type of support is on offer?

Family support is provided by our Family Engagement Workers who will be there for families on their journey, providing a sense of empowerment, resilience and independence.

We know that every child is different and our Family Engagement Worker will talk to you about the individual needs of your family and agree on the support appropriate for you.

This could be;

  • Emotional support for members of your family and relations to positively accept your child’s vision impairment
  • Practical support and information to assist you when speaking with healthcare professionals or when dealing with benefits or housing
  • Guidance on how to encourage your child’s development; from their understanding of the world, communication and ease of movement through to encouraging confidence and creativity

How do we provide this support?

Our one-to-one support for families is provided by our Family Engagement Workers,

  • Michelle
  • Marietta and
  • Astrid

This is given in the following ways;

  • Home visits and regular contact by phone and email to talk about any queries or concerns you may have
  • Regular reminders and updates to families on available services and sources of support
  • Coaching families on Parenting Plus, which will support parents to build their child’s autonomy and independence

Local Offer


What qualifications do staff/volunteers need to deliver your service:

No official qualifications but all staff and volunteers are DBS checked.

Time / Date Details

Time of day


Session Information

Visits with our Family Engagement Workers will always be made at times when you are available.

Other Details


The RSBC Family Support Service is free of charge

Who is eligible?

Our Family Support Service supports blind and partially sighted children and young people from 0-25 years old and their families. They can also support young people whose sight is starting to deteriorate. Some children may have sight loss as their only condition; others may have sight loss as part of other additional needs.


Referral required?


Additional Information

Is your organisation a registered charity? Yes

If yes, what is the registered charity number? 307892

What to do if you have a complaint

As a first point of contact please email:

A member of our team will give you a call to discuss any concerns further.

Alternatively you can give us a call on: 020 3198 0225

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Local Bus Numbers: 67, 76, 149, 243, 38,

Tube: Dalston Junction

Train: Dalston Kingsland

Disabled parking: We are unable to offer any parking

Can you provide any transport to or from your service? 

If needed someone will be available to meet you from local transport links.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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