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Hackney Carers Coordination Service

c/o Social Action for Health,
1c Mentmore Terrace,
E8 3DQ
Telephone: 020 8533 0951


Who we are: 

The Carers Coordination Service (CCS) is responsible for the Hackney Carers Register - a database where carers information (and brief information about the person they care for) is held securely in order to be able to inform carers about:

  • their rights
  • changes to the law affecting carers
  • about training and events that may interest them

This information helps the London Borough of Hackney understand: 

  • who carers in Hackney are
  • who they care for

...which helps them plan future services for carers. 


The CCS is the first point of contact for all carers in Hackney. However carers already receiving services from organisations in the  Carers are the Bedrock partnership can continue receiving services through them, if they wish.


Hackney Carers Coordination Service is a service is for unpaid carers (a person looking after a child or adult who is ill, disabled, has a mental illness or has substance misuse issues). Parents/carers in receipt of Carers Allowance can receive support from the service as this is a benefit and does not count as being paid. 

The person being cared for must live in Hackney or the City of London.

All local authorities must provide support for carers. If you are caring for someone living in another borough you would be assessed by the local authority that the person being cared for lives in. However you can still receive some support from Hackney Carers Coordination Service. 


What we do: 

The Hackney Carers Coordination Service coordinates support for carers from organisations within the partnership.

The Hackney Carers Coordination Service can:

  • Register you as a parent carer
  • Give you a carers cards (cards which give discounts for shops and leisure centres for carers)
  • Run information and training opportunities for carers e.g. First Aid, Moving and Handling courses, information sessions about adult services and personal budgets
  • Send you a quarterly newsletter
  • Give you to an invitation to carers rights days & carers conference events,
  • Make referrals to organisations within the Carers are the Bedrock partnership who can then provide services e.g. benefits advice, counselling, support groups

The Carers are the Bedrock partnership offer carers a choice. Carers can choose to have their Carers Needs Assessment from any of the providers in the partnership.

Carers are the Bedrock Partners

Age UK East London provides a range of personalised individual and community services for older people and their carers. Find out more: Age UK East London

Alzheimer’s Society provide information, advice, signposting and support to people with any form of dementia and their carers. Find out more: Alzheimer’s Society 


Bikur Cholim provide support, facilities and services to the Orthodox Jewish community in north London. Find out more: Bikur Cholim 


City and Hackney Mind provides specialist mental health services and supports people to achieve their personal goals and relieve mental distress. Find out more: City and Hackney Mind 


City and Hackney Carers Centre offers advice, advocacy and support to unpaid carers including counselling, life coaching, befriending and a quarterly newsletter. Find out more: City and Hackney Carers Centre


Chizuk support people with mental health issues in the Orthodox Jewish community, including carers as part of a whole family approach.


Contact details: 

91-93 Stamford Hill, London N16 5TP

Phone: 020 8800 7494  


Derman provides a range of health and well-being related services to the Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish communities, mainly refugees and asylum seekers. Find out more: Derman 

Hackney Caribbean Elderly Organisation provides exercise, arts and crafts, health education, outings and holidays for older people, particularly those who are Caribbean. Find out more: Hackney Caribbean Elderly Organisation 

Hackney Chinese Community Services provide singing classes, exercise classes, a lunch club and more, mainly for the Chinese community from Hong Kong, Vietnam, mainland China, Malaysia and Singapore. Find out more: Hackney Chinese Community Services 

Hands Inc aims to inspire health and wellbeing in the community through increasing access to holistic health and wellbeing activities. Find out more: Hands Inc 

North London Muslim Community Centre is open to all while being culturally sensitive to the needs of Hackney’s Muslim communities. Find out more: North London Muslim Community Centre

St Joseph’s Hospice provides care for anyone with serious and life-limiting conditions, both in the hospice and in patients’ homes. Find out more: St Joseph’s Hospice

Vietnamese Mental Health Services aims to preserve and protect the good mental health of persons from Vietnam and their dependents. Find out more: Vietnamese Mental Health Services

Positive East provides services for people living with HIV or affected by HIV. Find out more: Positive East

Hackney Refugee Forum supports carers from refugee and migrant communities. Find out more: HCVS Hackney Refugee Forum  

The carer and cared for have to be 18 or over for full access to all services, however some services (counselling, listen ear sessions, and  benefits advice) are open to all parent carers no matter what the age of their child, and young adult carer events are open to parent carers who are themselves aged 14 -25.

The service works in partnership with Hackney Council and other local and voluntary groups.

The Carers Coordination Service also support secondary carers, such as siblings.

Find out more: Hackney's carer's card and register


Advocacy services are now provided by: The Advocacy Project

Record Last Updated on: 23/10/2018

Time / Date Details

Time of day


Session Information

Monday to Friday 9:00am - 5:00pm
Telephone lines: Monday to Friday 9:30am - 4:30pm

Other Details



Referral required?


Referral Details

How to Get Here

Buses: 48, 55, 106, 253, 254, 394, D6

Train: London Fields

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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