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Engage Hackney - Floating and housing support

Timber Wharf,
5 Ermine Mews,
Laburnum Street,
E2 8BF
Telephone: 0800 953 4044


Who we are…

Engage Hackney is a Floating Support service for people in specific groups with specific needs who require additional housing related support to live more independently.

What we do…

The Service supports people aged 18 years or older, who live in the London Borough of Hackney and those placed outside the London Borough of Hackney (LBH) in temporary accommodation, who have housing related support needs.

Check which groups are eligible for support from this service. 

People with assessed support needs living in the following situations will be able to access support from Engage Hackney:

  • Private rented accommodation
  • Bed and Breakfast Accommodation
  • Accommodation let by a registered social landlord under any form of tenancy agreement
  • Owner occupation
  • Other forms of accommodation, such as mobile homes etc.
  • Rough sleepers
  • Temporary housing (hostels)

People temporarily admitted to hospital who have low level housing related support needs will be able to access this service to support them to maintain their tenancy / accommodation during their hospital stay and to help support the hospital discharge process.

How does the service work?

Community Navigators and Assistants will provide individualised packages of support which may be; 1:1 support in person, by phone, by Skype, drop-in support and advice sessions and community surgeries.

Clients will be encouraged to build links with services, community groups and friends/families that will enable them to develop and maintain independence. 

The service aims to reduce social isolation and loneliness by supporting people to engage in local groups and activities and integrate with their local communities by supporting volunteering, befriending and peer support.

Community Surgeries will be delivered from accessible locations across Hackney, with a particular focus on community and faith group premises, libraries, and charity premises.

Call the service for details of surgeries near you. 

What will the service do to support clients?

We support clients to:

  • Engage effectively in Education, Employment and Training activities e.g. CV development and job searches
  • Navigate Universal Credit roll-out and welfare benefits
  • Build confidence and self-esteem
  • Link-in with employment or volunteering opportunities within Riverside e.g. peer mentoring/GROW and externally through local partners.

The support offered will depend on the service the client is receiving, e.g. those accessing the Crisis Intervention element will focus on immediate priority needs for example preventing eviction.

Clients receiving pre-tenancy support will focus on independent living, budgeting and tenancy sustainment activity.  Within our service offer, clients are able to choose from a range of support activities, delivered in 1:1 and group settings, supported by peer mentoring and a range of volunteer-led social, physical and or leisure activities.

Record Last Updated on: 07/01/2020

Other Details

Who is eligible?

People who can use this service must fit into one or more of the following groups:

  • People affected by homelessness
  • People placed in temporary accommodation by LBH (london Borough of Hackney)
  • People with mental health problems
  • People with learning disabilities
  • People with blood borne long term conditions
  • Autistic adults
  • People with physical and sensory disabilities
  • Vulnerable families
  • Survivors of domestic violence
  • Teenage parents
  • Traveller households
  • Refugees
  • Hoarders or those with hoarding difficulties 
  • Older people
  • Offenders and ex-offenders
  • People who misuse drugs and alcohol

Referral required?


Referral Details

Referrals can be made by the following services:

  • Mental health rehab team
  • Mental health secondary care (including forensic unit)
  • Mental health social workers
  • ELFT (East London Foundation Trust) autism diagnostic service
  • Homelessness panel
  • Green house, homelessness services
  • Integrated learning disability team
  • Social workers
  • Information and assessment team
  • Temporary accommodation team

To refer please contact the team.

Phone: 0800 953 4044


How to Get Here

Individualised support may be appropriate for clients with mobility needs or access requirements and can be provided in the home or in a suitable local community setting. 

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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