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Shelter - Hackney and London Advice Service

Shelter - Hackney,
4 Tyssen Street,
E8 2FJ
Telephone: 0344 515 1540
0344 053 6091 (under 25's advice)


Who we are:

Shelter are a national charity that supports many people every year who are struggling with bad housing or homelessness.

Shelter – London Advice Service provides:

  • Information
  • advice
  • support
  • legal services and
  • campaigns on issues related to homelessness


Shelter – London Advice Service is funded by London Councils under the STAR partnership, which includes:

What we do:

Shelter have access to an internal legal team and can make referrals where appropriate.

An internal Resilience Team helps clients find local organisations to help with their support needs.

Shelter – London Advice Service public helpline supports families who are dealing with housing related issues including:

  • Repairs, Homelessness, Private renting, Tenancy deposits, eviction & possession proceedings, Repossession, Council housing, Help to access accommodation
  • Housing benefit, rent arrears or debt, welfare benefit problems
  • anti-social behaviour
  • mental health problems
  • substance misuse
  • domestic violence
  • education &
  • employment, Help to access employment
  • disability
  • Help to access local services


Phone: 0344 515 1540

Note: 3rd party calls cannot be taken for this service.

Shelter Hackney

Shelter’s Hackney Family Service supports families who are at risk of homelessness and dealing with other issues as well.

Please call to make an appointment for free, expert housing advice on a range of housing topics, including signposting to community advice surgeries that provide tailored advice on housing and welfare benefits.

Phone: 0344 5151 1540

Find out more: Shelter - Hackney

Over 25’s

Any person over 25 should call to speak to a Shelter advisor.

The clients will initially have a conversation about their housing needs with our helpline staff.

If necessary they will then be passed on to a housing advisor so that a face to face or telephone appointment can be booked.

Phone: 0344 515 1540


Young People under 25 years old:

Young people under 25 experiencing housing issues should call the dedicated under 25’s helpline to speak to a Shelter advisor.

They will have an initial conversation about their housing needs with the helpline staff.

If necessary they will then be passed on to a housing advisor so that a face to face or telephone appointment can be booked.

Dedicated under 25’s helpline: 033 053 6091

Young people will be allocated to the London Youth Gateway advisor.

To assist work with young people Shelter works in partnership with the best youth homelessness services in London, so no matter what the situation or need you can be referred you to get the specialist help you need,

Shelters partners include:


Find out more: Shelter - online advice

Find out more:  Shelter information - Supported housing

Find out more: Help finding a place to stay if you’re homeless and have a disability or other health condition.

Record Last Updated on: 06/04/2018

Time / Date Details

Time of day


Session Information

Monday to Friday 9.30am - 5.00pm
Saturday ans Sunday: Closed

Other Details

Referral required?


Referral Details

Shelter's Hackney Family Service focuses on preventing homelessness and promoting access to safe, affordable housing for families experiencing a range of issues in the London Borough of Hackney.

The aim is to provide a holistic service which works both with the family as a whole, and with each family member individually.

The service looks at the issues underlying the risk to a family’s home and addresses these with view to a long term, sustainable resolution. 

Eligibility Criteria:


  • Families must be resident in Hackney (can include temporary accommodation when placed by London Borough of Hackney)
  • A family means a household comprising at least one adult parent, guardian or carer and at least one child or dependent under the age of 18


  • one dependent adult child
  • Risk of homelessness/housing related issue

And two from the following list:

  • One parent receiving out-of-work benefits
  • Parent or child engaged in anti-social behaviour or offending
  • School attendance issues
  • Parental mental health issues
  • Parental substance abuse issues
  • Domestic abuse issues
  • Physical or sensory disability
  • Refugees/asylum seekers
  • Overstayers/those with no recourse to public funds, (these referrals will be assessed on a case by case basis, and referred on to a more appropriate service if applicable)


Families currently receiving support through:

  • Another organisation providing key worker intensive support
  • Floating support services commissioned by LB Hackney

To discuss a referral with a member of the team, please call on 0344 515 1447 

What constitutes a risk of homelessness?

  • If a notice has been served or is at the point of being served, either for antisocial behaviour or for any other reason
  • In the private rental sector, if a family is threatened with eviction (both legal and illegal)
  • If the family are seriously considering leaving their home/or have already left because it is not reasonable to continue living there (e.g. due to harassment/antisocial behaviour/disrepair)
  • The family is already homeless (including staying on a temporary basis with friends/family)

How to Get Here

Bus routes: 236, 30, 56, 38, 242, 277, 488, 67, 76, 149, 243, 236, 394, 276, 21, 141.

Overground: Dalston Junction, Dalston Kingsland, Hackney Downs, Haggerston.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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