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Equipment and Adaptations

Hackney Service Centre,
1 Hillman Street,
E8 1DY
Telephone: 020 8356 6262
Website: Equipment and Adaptations


If you have a disability or are finding it difficult to access or move around your home, you may be entitled to equipment to assist with day to day activities or an adaptation to your home.

The assessment:

If you or your representative contact us, we will arrange a convenient time for someone to meet with you and assess your needs.

An interpreter can be  provided if needed.

What kind of help is there?

We can provide advice about suitable equipment for you or your home that will make things easier for you and meet your needs. Everyone's needs are different so the services offered to different people will also be different. 

Loaned equipment

Some equipment (e.g. a raised toilet seat or bathing equipment) can be borrowed and other equipment can be collected from a local chemist with a prescription given to you after an assessment visit.

Prescriptions for equipment

Following an assessment, a prescription could be provided  to you. This can be exchanged for simple items such as bathing aids and toileting aids, at any of the local approved shops.

To provide more choice and flexibility you could “upgrade” to an item that meets the same need but that you prefer. You would pay the difference in the cost of the item.


We can recommend what minor adaptations to your home, like grab rails, additional stair rails, concrete steps or outside galvanised rails might help. 

Or we can recommendwhat major adaptations such as a lift or a ramp for wheelchair access might help and how these can be funded. 

Other options

We want to help you live independently in your home, but if we, or you, feel that you would be better off moving to a more suitable home, we will discuss all the options with you. 

Partners of this service:

Mobile Repair Service


Time / Date Details

Time of day

  • Morning
  • Afternoon

Session Information

Monday to Friday 9am - 5pm

Other Details

Who is eligible?

  • If you have a disability
  • or have a long term illness which causes you to have difficulties coping with daily living tasks.

Referral Details

Call to arrange for an assessment, they will arrange a convenient time for someone to conduct an assessment of your needs. An interpreter can be  provided if needed. They will  aim to complete your assessments within 28 days of you contacting them

Following an assessment, a prescription may be provided to you which can be exchanged for simple items of equipment, such as bathing aids and toileting aids, at any of the local accredited retailers. Click here to see them.

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

How to Get Here

Buses: 30, 38, 48, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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