Hackney SEND Travel Assistance Service

Service details

Who are we? 

Hackney SEND Travel Assistance Service is the provider of statutory and non-chargeable home to school transport for eligible students with special educational needs and or disability (SEND) and Education Health and Care Plans (EHC Plans) and or identified medical needs who live in Hackney. 


What support does this service provide? 

Hackney SEND Travel Assistance Service provides Hackney's home-to-school or college transport service for children and young people with SEND up to the age of 25. 

The service arranges travel from eligible children and young people's homes or agreed drop-off locations, to and from education settings using either an in-house service or an external transport provider.


Where can I find out more about SEND transport options and support? 

This help and advice article explains more about the process for home-to-school transport. 

School transport for children and young people with SEND help and advice article (request forms and guidance are available on this page). 


How do I apply for Home-to-School SEND Transport for a child or young person? 

This help and advice article School transport for children and young people with SEND included request forms and guidance including a Change of circumstances form. 


Additional transport offered to schools and organisations

Hackney SEND Travel Assistance Service can also offer a bus hire service for schools and organisations for trips to sporting events, museums, or other places of interest. Please contact the service to find out more. 

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
Young Adults 18 - 25
SEN Provision Type
  • Specialist

Who to contact

Telephone
020 8558 4283 (enquire about existing provision) 020 8558 4283 (enquire about existing provision) 020 8820 7000 option 4 - 1 (enquire about new applications) 020 8820 7000 option 4 - 1 (enquire about new applications)
E-mail
transport@hackney.gov.uk

Where to go

Address
Hackney SEND Travel Assistance Service
40-43 Andrews Road,
Hackney
London
Postcode

E8 4RL

View E8 4RL on a map

Time / Date Details

Session Information
Office hours are Monday to Friday 7:00am - 5:30pm
Times that agreed service users access their transport are individually arranged
Home to School Transport is provided during term time only

Other details

Who is eligible?

Statutory and non-chargeable home to school transport provided to eligible Hackney resident students with Education Health and Care Plans  and or identified medical needs.

Referral required?

Yes

Referral Details

Parents or carers making a new application for home to school transport should contact SEND Business Support at Hackney Education.

If your child or young person has an EHC Plan then the Plan Coordinator can discuss their transport needs during the process of creating or updating their plan. 

Hackney families with children and young people with Special Educational Needs can apply for home to school transport by reading the guidance and then completing and returning the appropriate form. 

Both the guidance and forms are available to download from this help and advice article. here.  

All referrals are assessed and reviewed for eligibility and the most appropriate form of transport provision. 

What to do if you have a complaint

How you feel about having used or experienced a service is important. Services often ask for feedback to help them understand how to make sure people they work with have a good experience.

If you have feedback about this service, something you liked or were not happy with, you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

Can parents & young people buy this service as part of their SEND personal budget?

Yes

Costs

  • Free
  • Subject to eligibility

Feedback from parents and others who have used this service

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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