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Hackney SEND Travel Assistance Service (previously Transport Solutions)

Hackney SEND Travel Assistance Service,
8 Rigg Approach,
E10 7QN
Telephone: 020 8558 4283 (enquiries regarding existing provision)
Telephone: 020 8820 7000 option 4 - 1 (enquiries about new applications)


Who we are:

Hackney SEND Travel Assistance Service is the provider of statutory and non-chargeable home to school transport for eligible students with special educational needs and or disability (SEND) and Education Health and Care Plans (EHC Plans) and/or identified medical needs who live in Hackney. 

What we do:

Hackney SEND Travel Assistance Service provides home to school or college transport service for children and young people with SEND up to the age of 25. 

The service arranges travel to and from education settings using their in house service or external transport providers.

To find out more about SEND transport options and support see these articles on Hackney's Local Offer...

School transport for children and young people with SEND (forms and guidance available on this page)

Personal Transport Budgets

Transport - General information

Hackney SEND Travel Assistance Service can also offer a bus hire service for schools and organisations for trips to sporting events, museums or other places of interest.

Please contact the service to find out more. 

Record Last Updated on: 19/02/2019

Time / Date Details

Session Information

Office hours are Monday to Friday 7:00am - 5:30pm / times that agreed service users access their transport are individually arranged

Other Details


Subject to eligibility

Who is eligible?

Statutory and non-chargeable home to school transport provided to eligible Hackney resident students with statements of Special Educational Need/Education Health and Care Plan and/or identified medical needs.

Referral required?


Referral Details

Parents/carers, in the first instance, are required to apply for home to school transport by contacting Special Educational Needs Business Support at Hackney Learning Trust (HLT).

Hackney families with children and young people with Special Educational Needs can apply for home to school transport by reading the guidance, completing and returning the appropriate form which can be found in the download section of this page: School transport for children and young people with SEND 

All referrals are assessed for eligibility and most appropriate form of transport provision. 

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

Can parents & young people buy this service as part of their SEND personal budget?


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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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