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Disabled Children’s Service

Hackney Technology and Learning Centre,
1 Reading Lane,
E8 1GQ
Telephone: 020 8356 6789 / 020 8356 4865
Duty line 0208356 6789


Coronavirus - care and support team update

We are aware Coronavirus may be affecting the ability of carers to support their disabled child. We understand that this may place a strain on family resources. We are working closely with our care providers to confirm their contingency plans and alternative arrangements.

We are also aware that families who use Direct Payments might not be able to pay their regular worker due to isolation, illness or a Covid related restriction. We aim to offer families flexibility during this time and will work with them, case by case, to meet their individual child's needs.

Disabled Children's Service social workers are making welfare checks with our families and other services such as schools who may be involved or need to be involved in providing support.

If you need support to use your Direct Payments or have queries or concerns about support being provided by care agencies contact your social worker by phone or email.

If this is not possible contact the team by phone on 020 8356 6789 so we can agree a way forward.

Who are we? 

Hackney's Disabled Children’s Service provide social care support for families who have disabled children.

How can we help you? 

Advice and Information

Families and professionals who need a short discussion or advice can call the duty line (0208 356 6789) to speak to a social worker in the team.

This is for advice and not a referral.

Referrals must be made through Hackney MASH (Multi Agency Safeguarding Hub). 

Child and Family Needs Assessment

The Disabled Children’s Service undertake Child and Family Needs Assessment (also known as a section 17 assessment under the Children's Act) to see what support the family needs. These assessment may include a Carers Assessment.

Assessments may identify that a support package in the form of Direct Payments, or through an approved care agency would help the family. Interim support can be provided during the assessment if needed.

After the assessment families can receive:

  • Help with personal care and social activities
  • Help from the Short Breaks Service

Carer’s Assessments for carers of disabled children

There is a legal duty on local authorities to assess any carer who requests a "Carer’s Assessment" or who appears to need support.
Parents of a disabled child can request a "Carer’s Assessment" whether or not their child has a care package.

If you are a carer and you need some support, the council can give you more information and advice on how the assessment process works.

The assessment will look at the impact the care and support you provide is having on your own wellbeing, and other important aspects of your life.

Record Last Updated on: 03/09/2021

Time / Date Details

Time of day

  • Morning
  • Afternoon

Session Information

Monday to Friday 9am - 5pm

Other Details

Referral required?


Referral Details

Hackney's Disabled Children's Service does not accept new referrals themselves.

All referrals must come through Hackney MASH (Multi Agency Safeguarding Hub)

Phone: 0208 356 5500


MASH online referral form.

What to do if you have a complaint

MASH can be contacted to try to resolve any concerns about having used their service.

If this does not help Hackney's social care complaints department can be contacted on 020 8356 5800

If you have a situation that you are still not happy about then you can raise a formal complaint. This means someone who is not part of the service will look at what has happened and what might need to be done to help. 

Information about Hackney complaints procedure is available here.

Can parents & young people buy this service as part of their SEND personal budget?


SEND Personal Budget - Notes

Where a Child and Family Needs Assessment identifies the family are eligible for a care package, this may be taken as a direct payment style personal budget.

How to Get Here

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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