Disabled Children’s Service

Service details

Who are we? 

Hackney's Disabled Children’s Service is a specialist social work service providing social care support for families who have disabled children.

What do we do?

The service:

  • undertakes assessments of the child, young person, family and carers
  • provides social care support to children and young people who are disabled and their families
  • provides support early on before a situation has time to develop and have serious consequences for the disabled child, or young person, and their family

How can we help you?

Advice and Information

Families and professionals who need a short discussion or advice can call the duty line (0208 356 6789) to speak to a social worker in the team.

This is for advice and is not a referral.

Referrals must be made through Hackney MASH (Multi-Agency Safeguarding Hub). 

Child and Family Needs Assessments

The Disabled Children’s Service undertakes a Child and Family Needs Assessment (also known as a section 17 assessment under the Children's Act) to see what support the family needs. These assessments may include a Carers Assessment.

Assessments may identify that a support package in the form of Direct Payments, or through an approved care agency would help the family. Interim support can be provided during the assessment if needed.

After the assessment families can receive:

Carer’s Assessments for carers of disabled children

There is a legal duty on local authorities to assess any carer who requests a "Carer’s Assessment" or who appears to need support.

Parents of a disabled child can request a "Carer’s Assessment" whether or not their child has a care package.

The assessment will look at the impact the care and support you provide is having on your own well-being and other important aspects of your life. If you are a carer and you need some support, the council can give you more information and advice on how the assessment process works.

Guidance for Children's Social Workers

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

020 8356 6789 / 020 8356 4865 020 8356 6789 / 020 8356 4865 Duty Line 020 8356 6789 Duty Line 020 8356 6789

Where to go

Children & Families Service
Hackney Service Centre
1 Hillman Street

E8 1DY

View E8 1DY on a map
Venue Notes

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Limited Disabled Parking in Hilman Street and Reading Lane. 

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9am - 5pm

Other details

Referral required?


Referral Details

Hackney's Disabled Children's Service does not accept new referrals themselves.

All referrals must come through Hackney MASH (Multi Agency Safeguarding Hub)

Phone: 0208 356 5500

Email MASH@hackney.gov.uk

Complete a referral form here - MASH online referral form.

What to do if you have a complaint

MASH can be contacted to try to resolve any concerns about having used their service.

If this does not help Hackney's social care complaints department can be contacted on 020 8356 5800

If you have a situation that you are still not happy about then you can raise a formal complaint. This means someone who is not part of the service will look at what has happened and what might need to be done to help. 

Information about Hackney's complaints procedure is available here.

Can parents & young people buy this service as part of their SEND personal budget?


SEND Personal Budget - Notes
Where a Child and Family Needs Assessment identifies the family are eligible for a Care Package, this may be taken as a Direct Payment style personal budget.

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Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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