Hackney Council provide a wide range of services for different people. If you are unhappy with the service or a particular member of staff, the Council has a 3 stage complaints procedure.
- stage 1 is handled by the relevant service area.
- stage 2 by the Directorate Complaints Officer
- stage 3 by the Business Analysis and Complaints Team
Complaints forms are available from the weblink, the Business Analysis and Complaints Team (020 8356 3770) or the Council's Hackney Contact Centre (020 8356 3000).
The Business Analysis and Complaints Team also co-ordinate and administer all current Ombudsman complaints relating to Hackney Council Services.
Time / Date Details
Time of day
Monday to Friday 9am - 5pm
How to Get Here
Buses: 30, 38, 48, 55, 106, 236, 242, 253, 254, 276, 277, D6
Train: London Fields, Hackney Central, Hackney Downs
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Disclaimer-important information about the Hackney Local Offer
Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.
This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.
Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.