City and Hackney Wheelchair Service

Service details

Who are we? 

The City & Hackney Wheelchair Service provides wheelchairs for long term use to increase people’s mobility and independence.

Our team members are:

  • Occupational therapists and physiotherapists who undertake the clinical assessment of your needs.
  • Rehabilitation Engineers who provide high level technical support.
  • Technical Instructors who work closely with the therapists and engineers to support the assessment and provision of equipment.
  • Administrative staff who provide support and ensure the smooth running of the service.
  • An approved repairer who will undertake ongoing repairs and maintenance of your wheelchair.

What do we do? 

We specialise in postural and mobility assessment, and provide a wide range of equipment for children and adults including: 

  • wheelchairs and buggies
  • complex and customised seating
  • pressure relieving cushions.

We also complete powered wheelchair assessments for people with severely restricted mobility who are unable to walk indoors or self-propel a manual wheelchair indoors.

We offer comprehensive and personalised assessment of your mobility and seating needs which take into consideration your social, educational and employment needs.

This will be followed by prescription and provision of appropriate equipment.

We also provide ongoing maintenance and repair of the equipment we have provided you with.


What is the assessment process for the service? 

Your referral will be triaged by a member of our clinical team to determine

  • whether wheelchair provision is appropriate or
  • the type of assessment you require.

If you require an assessment, this will be completed by a member of the Wheelchair Service clinical team. Some non-complex assessments may be completed via telephone. Alternatively, we may need to arrange an assessment appointment. This appointment could be in the Wheelchair Service clinic or at your home, school or college as appropriate.

This assessment will enable the Wheelchair Service to provide the most appropriate equipment or advice to best meet your assessed clinical needs.


When will I receive my wheelchair? 

The service aims to get it right first time. The length of time you may wait for your equipment can vary, depending on the complexity of equipment you require.

If you require a standard wheelchair, you will normally receive it within seven working days following completion of our assessment.

If you have more complex needs and require a more complex equipment solution this may take longer to provide. We will always try to provide your equipment as soon as we can.

There are conditions to the loan of equipment provided to you. Equipment remains the property of the Wheelchair Service and is loaned to you for your exclusive use only.

You can find more information about these conditions here on our website.


What if my wheelchair needs mending or is lost? 

Loss of your equipment

You are strongly advised to keep your equipment secure at all times, and wheelchairs must be stored indoors. If your equipment is lost or stolen you need to notify the Wheelchair Service immediately.

Repairs

Wheelchair repairs must only be completed by the Wheelchair Service Approved Repairer.

This is a free repair and maintenance service for all the equipment we have supplied. Please do not attempt to repair or modify your wheelchair yourself. The contact details for the apporved provider can be found here on our website

Returning Equipment

Your wheelchair remains the property of the NHS Wheelchair Service even if you have been using it for a long time. You can return your equipment at any time by contacting the Wheelchair Service directly. We will then make arrangements with you for its collection. You should never dispose of the equipment yourself.

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
Young Adults 18 - 25
SEN Provision Type
  • Targeted
  • Specialist

Who to contact

Telephone
020 7683 4250 020 7683 4250
E-mail
huh-tr.wheelchairservice@nhs.net
Website
www.homerton.nhs.uk/.../wheelchair-service
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Where to go

Address
St Leonard’s
Nuttall Street
Hackney
London
Postcode

N1 5LZ

View N1 5LZ on a map
Venue Notes

Nearest Bus routes; Stop KC or KM St Leonards Hospital – 149, 242, 243, 394

Nearest Tube Old St 0.9 miles, Liverpool St 1. 2 miles

Nearest Overground Hoxton 0.4 miles

Disabled car parking is available on site.

Parking. Clients attending clinic are able to park in St Leonard’s car park where there is ramped access to the wheelchair service clinic rooms

Transport to service?  Yes, when eligible

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 8:30am to 4:30pm

Other details

Who is eligible?

Adults and children can be assessed for a wheelchair if they:

  • are registered with a GP in the Borough of Hackney or City of London
  • have a medical condition which results in a long term, permanent need for a wheelchair
  • require the wheelchair for regular use
  • have no, or a reduced, ability to walk
  • are able to independently propel the wheelchair or have carers who are able to push or supervise the use of the wheelchair safely.


We may recommend an assessment by a physiotherapist to consider the potential for rehabilitation to improve your mobility prior to accepting a referral.

Referral required?

Yes

Referral Details

If you are a member of the public, to apply for a wheelchair you must first discuss your mobility and seating needs with your GP, your physiotherapist or occupational therapist, your nurse or health visitor. Any of these health care professionals can refer you to the Wheelchair Service.


If you already have equipment issued by the Wheelchair Service and would like your equipment to be reviewed, you can contact the team yourself on 020 7683 4250 or by email to huh-tr.wheelchairservice@nhs.net 


If you are a GP, Health or Social Care Professional referral forms can be downloaded from our website here. Alternatively, GPs can complete a referral through EMIS.

Please note all sections of the referral form must be fully completed or referrals will be returned. Call 020 7683 4250 to discuss any part of the referral process with our administrators.

What to do if you have a complaint

Patient Advice and Liaison Service (PALS) can provide information and support to patients and carers and will listen to your concerns, suggestions or queries. 

The service is available Monday to Friday 9am - 5pm

Email  huh-tr.pals.service@nhs.net 

Write to us at; PALS, Homerton University Hospital NHS Foundation Trust, Homerton Row, London E9 6SR

Phone 020 8510 7315

A voicemail service is available out of office hours

Textphone 07584 445 400 

When leaving a message please provide PALS with your hospital or NHS numbers if you have them. They will be found on all our correspondence to you from hospital based services and GP letters.

Costs

  • Free

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