Family Rights Group

Service details

Family Rights Group promotes policies and practices that keep children safe within their family and strengthen the family and community networks of those children who cannot live at home. Family Right Group campaign for families to have their voice heard, be treated fairly and get help early to prevent problems escalating. They are a national charity that advises parents, grandparents, relatives and friends about their rights and options when social workers or courts make decisions about their children’s welfare. They work with parents whose children are in need, at risk or are in the care system and with wider family members and friends who are raising children (known as kinship carers).

Online advice service - https://frg.org.uk/ Visit our website for easy-to-follow, online advice. Features include an A-Z, FAQs, films, ‘top tips’ and legal advice sheets. You may also want to visit their advice forums, where parents and kinship carers (also known as family and friends carers) can get legal and practical advice on the child welfare system.

Freephone Telephone Advice Line - 0808 801 0366 (Monday to Friday 9.30am to 3pm) Family Rights Group runs a free, independent and confidential advice service. We advise families when they are involved with children’s services or need their help. We provide advice for parents, grandparents, relatives and friends including kinship carers in England. Their expert advisers are all experienced lawyers, social workers or family rights advocates. They help families to understand the law and child welfare processes and their rights and options. And to better understand social work concerns. Textphone: If you are deaf, hard of hearing or speech impaired – please dial 18001 and then 0808 801 0366.

Notes

Legal Advice & Information for all ages 

SEND Local Offer

Local Offer Age Bands
Young Adults 18 - 25
Parents and Carers

Who to contact

Telephone
02079232628 02079232628
E-mail
office@frg.org.uk
Website
Family Rights Group
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Where to go

Name
Via helpline
Venue Notes

Buses: 55, 56, 67, 76, 149, 243

Train: Dalston Junction, Dalston Kingsland

Time / Date Details

Session Information
Advice line Monday to Friday 9.30am - 3pm (excluding Bank Holidays)

Other details

Who is eligible?

Advice Email service has closed

We are sorry but due to reduced funding from April onwards we withdrew our advice email service from 31st March 2015.

Please be assured that support will continue to be available via our free confidential helpline service (0808 801 0366. Mon- Fri, 9.30am-3pm excluding Bank Holidays) and that we are aiming to increase capacity of the line to meet increasing demand.

Alternatively, you may be able to access the information you require from our website via the advice sheetsinteractive decision tree or FAQs or via our separate discussion forums for parents and family and friends carers.

Please note that we are not able to look into a child’s home situation. If you are worried about the safety of a child and want their situation to be investigated please contact the police, your local Children’s Services or the NSPCC. If you are a child wanting help please contact Childline, or call them on 0800 1111

Referral required?

No

Referral Details

Self-referral

What to do if you have a complaint

You can make a complaint/give feedback by emailing office@frg.org.uk or by telephoning 020 7923 2628. The relevant service manager will try to contact you to discuss your complaint within 3 working days.

Costs

  • Free

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