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Family Rights Group

Telephone: 0808 801 0366 - Advice Line
Website: Family Rights Group

Time / Date Details

Session Information

Advice line Monday to Friday 9.30am - 3pm (excluding Bank Holidays)

Other Details



Who is eligible?

Advice Email service has closed

We are sorry but due to reduced funding from April onwards we withdrew our advice email service from 31st March 2015.

Please be assured that support will continue to be available via our free confidential helpline service (0808 801 0366. Mon- Fri, 9.30am-3pm excluding Bank Holidays) and that we are aiming to increase capacity of the line to meet increasing demand.

Alternatively, you may be able to access the information you require from our website via the advice sheetsinteractive decision tree or FAQs or via our separate discussion forums for parents and family and friends carers.

Please note that we are not able to look into a child’s home situation. If you are worried about the safety of a child and want their situation to be investigated please contact the police, your local Children’s Services or the NSPCC. If you are a child wanting help please contact Childline, or call them on 0800 1111

Referral required?


Referral Details


What to do if you have a complaint

You can make a complaint/give feedback by emailing or by telephoning 020 7923 2628. The relevant service manager will try to contact you to discuss your complaint within 3 working days.

How to Get Here

Buses: 55, 56, 67, 76, 149, 243

Train: Dalston Junction, Dalston Kingsland

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Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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