A child contact centre is a safe, friendly and neutral place where children of separated families can spend time with one or both parents and sometimes other family members.
Toucan Family Centre aims to create a safe, warm and sociable atmosphere where parents and children can relax and enjoy themselves. They offer both ‘Supported’ contact and ‘Supervised’ contact, including ‘Hand-over’ so parent’s do not have to see each other if they do not want to.
The centre is based at Toucan Day Nursery in Hackney and has toys, games and books for children of all ages. Snacks and refreshments are also provided. Parents and their child/ren will be invited to see the centre before their first arranged visit. This will help them get to know the Centre and the staff, making their first visit easier.
The centre accepts referrals from parents themselves for Supported contact only. Referrals for Supervised contact must be completed by a professional involved such as a solicitor, social worker, family mediator etc.
Toucan Family Centre is run by trained volunteers and staff who are impartial and do not take sides. They have all been through an enhanced DBS (Disclosure Barring Service) check.