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Global Mediation - SEND mediation service

Global Mediation,
8 Lytton Road,
New Barnet,
Telephone: 0800 064 44 88
0208 441 1355


Who we are...

Each local authority must have its own independent mediation service in accordance with The Children and Families Act 2014 and the SEN Code of Practice 2015. 

Global Mediation is the independent provider of SEND mediation services for Hackney Council. 

What we do...

Global Mediation offers three services free of charge to parent-carers and children and young people with SEND:

  • mediation advice
  • mediation services
  • disagreement resolution services

Mediation aims to help resolve disagreements for children and young people that are being assessed for, or have, an Education Health and Care Plan (EHCP).

What is Mediation?

Mediation provides a safe, neutral, confidential environment that enables a discussion where everyone can be heard and understood.

The discussion is guided by an experienced, trained, neutral mediator who helps the participants to explore issues and options for resolution.

If you want to register an appeal for a SEND Tribunal because you are not happy with the outcome or something in the process of an EHC Needs Assessment you usually need to receive mediation advice first.

When you contact us for your mediation certificate we will explain how the services we offer can help and then you can decide whether to proceed to an appeal with the SEND Tribunal service or first try to resolve the disagreement by attending a mediation.

Engaging in mediation does not affect your rights to appeal.

There are some exceptions to this such as the naming of a school or education provider in Section I of an EHC Plan.

What is the Disagreement Resolution Service?

The disagreement resolution service is for parents of all children and young people with SEND, not just those who are being assessed for or who have an Education Health and Care Plan.

The service helps resolves disagreements about anything to do with SEND provision. It also helps to resolve health and social care disagreements during the EHC needs assessment and EHC plan processes.

Record Last Updated on: 19/04/2021

Other Details


Free of charge

Who is eligible?

Self-referral welcomed 

Agency referral also welcomed 

Referral Details

The mediation and disagreement resolution service relates to any element of SEND provision for children and young people aged 0-25 years.

What to do if you have a complaint

Global Mediation is committed to providing an outstanding level of service.

We welcome complaints, comments and compliments so we can learn from them and improve our service.

Our Complaints, Comments and Compliments Policy sets out our commitment to all those who use our service and describes how we deal with complaints.

We aim to ensure that making a complaint is as simple as possible.

We treat all complaints seriously and deal with them promptly, fairly and in confidence

Complaints can be sent directly to our CEO and Founder, Adam Gersch.  


How to Get Here

Local Bus Numbers: 107 

Tube: High Barnet Underground Station 

Train: New Barnet Rail Station  

Appropriate travel arrangements would be made based on the needs and requirements of the child or young person.

There are parking restrictions on the road of the office and unfortunately no specific disabled parking however Mediations take place online or at venues local to the child or young person so this should not prevent anyone who wishes to accessing the service. 

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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