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BlindAid - support for Londoners with Sight Loss

Address:
Head Office,
Lantern House,
102 Bermondsey Street,
London,
SE1 3UB
E-mail: enquiries@blindaid.org.uk
Telephone: 0207 403 6184
Website: www.blindaid.org.uk

Description

Who we are...

BlindAid is London’s oldest charity for visually impaired people and was founded in 1834 We provide services for the 12 inner London Boroughs. All of our services are free.


What we do...

Our Sight Support Service provides outreach support for isolated, visually impaired people in the community.

We also provide a 16 week long programme of classes in IT, Safe cooking/healthy eating, art, creative writing and yoga. These run from our 3 community projects, based in Camden, Tower Hamlets and Southwark.


Sight Support Service

Our Sight Support Workers are paid members of staff who have undergone careful selection, DBS certification, rigorous training and receive continual supervision and feedback.
We visit service users in their own homes, in sheltered accommodation or in residential/nursing homes.
Visits, which take place every fortnight usually for an hour, are free of charge.
This service is not time limited, and we aim to offer regular support for as long as there is an identified need for the service.

Aside from the invaluable emotional support of building a personal connection, Sight Support Workers can offer practical support for example: 

  • Reading and writing correspondence
  • Help with accessible technology
  • Checking food expiration dates
  • Assisting and encouraging independence where appropriate
  • Information on and referrals to other organisations that support people with a visual impairment
  • Providing information on other local services and support that may be useful
  • Providing information on local activities such as social clubs, outings and events, sports clubs, lunch clubs, etc.

Record Last Updated on: 14/02/2020

Time / Date Details

When is it on

Head Office open hours: 9.30am – 5.30pm Monday - Friday

Time of day

Afternoon
Morning

Other Details

Who is eligible?

To be eligible for this service clients must be 18 years or older and have a visual impairment

Referral required?

Yes

Referral Details

What to do if you have a complaint

If you would like to provide feeback or have a concern about the service you have recieved you should make contact with the Service Manager. 

Service Manager - Jeroen van Dinteren

e-mail: jdinteren@blindaid.org.uk

Phone: 0207 4036184


An individual may make a complaint if they feel BlindAid has:

  • Failed to provide a service or an acceptable standard of service.
  • Delayed in providing a service.
  • Made a mistake in the way it has provided a service.
  • Failed to act in a proper way.
  • Provided an unfair service.

Procedure

Verbal or written compliments or complaints will be recorded by the Service Manager for monitoring and record keeping.  

There are 3 stages to the complaints procedure:

  • Stage One – Complaint
  • Stage Two – Appeal
  • Stage Three- Independent Review

Feedback relating to complaints will be discussed with individuals on a one to one basis.

How to Get Here

Support delivered in the community, community hubs or clients homes. 

Accessibility of venue is project dependent but is a consideration for any planned activities. 

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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