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City and Hackney Assertive Outreach Service (AOS)

Primrose Resource Centre,
23 Primrose Square,
E9 7TS
Telephone: 020 8525 1115
020 8525 4499


Who we are: 

The Assertive Outreach Service (AOS) is a community-based tertiary service specifically designed for people with:

  • serious and enduring psychotic illness with whom existing services have difficulty engaging and
  • who present a high risk to themselves or others

What we do:

The Assertive Outreach Service works to the patient’s agenda and in their chosen environment / where the partient feels most comfortable. 

The AOS also provides specialist services on the management and care of mentally disordered offenders in the borough and those returning from higher security settings. 

This is a seven days a week service and operates extended hours during weekdays.

Last updated 28/07/17


What does community-based services mean?

A system of care builds not only on the strengths of the child, young person and family, but also on the strengths of the community where they live.

Providing community-based services means having high quality services accessible in the least restrictive setting possible.

A community-based system of care aims to see the home, school, and neighborhood of the family from a positive perspective, and to identify the natural supports in these familiar surroundings as part of a strengths-based approach.

Time / Date Details

Time of day


Session Information

Monday to Friday 9am - 5pm

Other Details



Referral required?


Referral Details

Referrals to the service are via the Locality Mental Health Teams.

Referrals from statutory agencies only

What to do if you have a complaint

Complaints can be made to a clinician or manager in the service or alternatively through the Patient Advice and Liaison Service (PALS). The service can be contacted on 020 8510 7315 or

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Buses: 26, 48, 55, 253, 254, 236, 277

Train: London Fields

Parking: Pay & Display

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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