Can speak Spanish

I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child the service that you require. I hope that you will feel able to discuss any concerns or issues that you may have with me directly. If you would rather not to talk in front of your child then we can arrange a more convenient time.
It is a requirement by Ofsted that all complaints are logged along with the outcome and any action taken. These records must be available to show to an Ofsted Childcare Inspector if required.
I will keep two copies of each complaint, one containing the complaints name and contact details so it can be followed up by Ofsted if required, and another anonymous copy to share with parents on request. This allows me to share complaints without breaking confidentiality. I will record the following:
• Name of the person making the complaint.
• The welfare/learning and development requirement to which the complaint relates.
• Nature of the complaint.
• Date and time of the complaint.
• Action taken in response to the complaint.
• The outcome of the complaint investigation (for example, ways the service has improved).
• Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28 days), including any action taken.
The anonymous complaint records will be made available on request to any parent of a child for whom I act as a Childminder and Ofsted. This record will not include the name of the person making the complaint.
If you feel that you are unable to talk to me or after talking the matter remains unresolved then you can talk in confidence to: The National Childminding Association on 0800 169 4486 If you wish to make a formal complaint then you can contact the Ofsted Complaint and Investigation Unit on 0300 123 4666.