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Children and Families - Clinical Service

Hackney Service Centre,
1 Hillman Street,
E8 1DY
Telephone: 0208 356 3475 (General enquiries)
02083562711 (Urgent concerns for the duty clinician 9-5pm Monday to Friday))
0800 073 0006 (out of hours / 9pm to 9am urgent support via CAMHS Extended Crisis team)


Covid-19 service update

CAMHS have put together the following documents to update and help families and young people know how to manage their well-being and mental health, with support if needed, during the current COVID restrictions. 

COVID-19 resources for parents-carers CAMHS 

You can also find below a short leaflet that helpfully identifies sources of support for a those experiencing different levels of difficulty and includes current contact numbers for a range of eventualities. 

City  Hackney CAMHS COVID Getting Help 

Who are we? 

The Children and Families Clinical Service works with children and young people and their parents and carers who are receiving support from Children's Social Care, Young Hackney, the Family Support Service and the Youth Offending Team.

They offer a full range of CAMHS services including specialist clinical assessments and individual, family and group therapy and are part of the CAMHS Alliance

The Clinical Service offers specialist psychological support for children and young people their families who:

  • have mental health needs,
  • are experiencing family relationship issues and stressors,
  • are struggling with emotional and behavioural issues, and/or
  • where there are child protection concerns.

Hackney's Clinical Service is accessibility and integration with other services for children and young people.

Their clinical team works with children and families across:

  • Children’s Social Care
  • Young Hackney
  • Youth Justice (YOT)
  • Family Support

We work jointly with other CAMHS providers as needed. We take a “no wrong front door” approach to responding to requests for clinical input. Any child or family who is working with other Children and Families services is potentially eligible for Clinical Service input.

We are committed to children and families experiencing a non-stigmatising, collaborative and culturally sensitive clinical service, and are committed to user participation.

The Clinical Service is a specialist mental health team. It has staff with different skills to meet the needs of young people who need their help.

The following professionals work together in this service:

  • Clinical Psychologists
  • Systemic Family Therapists
  • Couples Psychotherapists
  • Child Psychotherapists
  • Occupational Therapists
  • Forensic Psychologists

Who do we work with? 

This is an integrated clinical service for young people receiving support from the services listed above.

Our Clinicians work with families where there are concerns about a child’s:

  • emotional wellbeing,
  • behaviour
  • development or
  • mental health; within the context of presenting difficulties including family and community stressors
  • educational difficulties
  • offending behaviours
  • abuse and neglect
  • trauma
  • attachment difficulties
  • parenting difficulties
  • deliberate self harm and substance misuse problems.

We also provide clinical consultation, supervision and training to:

  • other Children and Families Services staff
  • foster carers
  • Special Guardians and
  • adopters

What do we do? 

We are a diverse and qualified team who can offer a wide range of support including individual, family and group work. What we offer is flexible, and based on your wishes and needs.

If you come to any appointments with our service, please do let us know what is useful for you and we will try to tailor our support around you.

The Clinical Service generally works on an outreach basis. This is with children and families in their homes, schools, Youth Hubs or other community settings. They can also offer individual, family and group work.

The Clinical Service offers a range of support to service users, depending on their identified needs and goals.

Clinicians draw on a range of evidence-based approaches including:

  • CBT (Cognitive Behavioural Therapy)
  • Systemic Psychotherapy
  • Psychodynamic Psychotherapy
  • Social Learning Theory and
  • Attachment Theory-based approaches.

Where direct work is provided to children and families, this may be offered on:

  • as a short-term intervention for example 1 to 6 sessions
  • as a medium-term intervention for example 6 to 12 sessions
  • or less often on a long-term basis

As part of their direct work with children and families, the Clinical Service provides a number of specialist assessments and interventions. These all relate to parents and carers, young people and children including unborn children, and Care Leavers.

This includes specialist assessments related to:

  • parenting
  • neuro-developmental issues
  • attachment issues
  • self-harm risk
  • sexually harmful behaviours
  • trauma
  • cognitive functioning and
  • attention/concentration difficulties.

Specialist interventions cover a range of evidence-based approaches, reflecting the broad range of needs children and families' present with and their individual preferences and circumstances.

These include psychologically informed and cross-agency projects to address issues such as:

  • CSE (Child Sexual Exploitation) risk,
  • gang involvement
  • domestic violence
  • placement breakdowns and
  • post-adoption support.

Additional services information and printable resources

More information about our services can be found as printable and digital resources, including as accessible versions, in the following documents. 

Service information for families

Children and Families Clinical Service Offer information leaflet for families.

Accessible version of the Children and Families Clinical Service Offer families information leaflet. 

Talk Together Appointments information leaflet for families 

Accessible version of the Talk Together Appointment information leaflet for families

Service overview information and service strategy for referrers

Children's and Families Service Offer 2021

Children's and Families Service Strategy 2021 to 2024

Accessible version of the Children's and Families Service Strategy 2021 to 2024

Children and Families Clinical Service Offer referrers information leaflet. 

Accessible version of the Children and Families Clinical Service information leaflet for referrers.

Talk Together Appointment information leaflet for referrers. 

Accessible version of the Talk Together Appointment information leaflet for referrers. 

Record Last Updated on: 26/10/2021

Time / Date Details

Time of day

  • Morning
  • Afternoon

Other Details


There is no cost to the person accessing the service

Referral required?


Referral Details

Referral can be made informally via clinical consultation or discussion.

Referrals are from professionals working within Children and Families Services.

Partners in health services can flag up concerns or recommendations for a referral by email sent to

What to do if you have a complaint

Complaints can be made to a clinician or manager in the service or alternatively through the child's Social Worker. 

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

How to Get Here

Buses: 254, 106, 276, 236, 55, 388, 236,

Train: Hackney Central Station, London Fields Overground, 

Disabled parking bays in Hilman Street and Reading Lane. 

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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