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Hackney Shared Lives - supported housing scheme

2nd Floor,
1 Hillman Street,
E8 1DY
Telephone: 0208 356 8236
Telephone: 07976658574


Who we are?

Shared Lives is a national scheme that helps match people who need support with a Shared Lives carer. There are around 150 Shared Lives schemes across the UK.

Hackney Shared Lives Scheme matches people living in the borough who need support with an approved carer taking part in the scheme. 

Each person is given time to get to know each other and develop an understanding of their interests and needs.  They then choose to share their family and community lives together. This may be for day support, respite, or to move in with their shared lives carer. 

We provide people over the age of 18 who have assessed support needs, with the opportunity to live an ordinary life with a family/carers for either a short time or longer if needed depending on the needs of the person. 

Local schemes support each match between people, and regularly assess and review how suitable and safe the Shared Lives carer’s home is.

Hackney Shared Lives scheme is directly run by the local authority and is based within  the Integrated Learning Disabilities Service

What do we do? 

Hackney Shared Lives scheme offers:

  1. Respite
  2. Day care
  3. Shared care
  4. Short term placements 
  5. Long term placements

We are always willing to consider any suggestions or requirements,  as we believe everyone should have the opportunity to enjoy living how they want in their community.

In Hackney we recruit and assess potential carers carefully and according to a monitored process.  Carers who are accepted onto the scheme are provided with regular training, home visits and carers meetings for advice and support. 

What do our customers say who live in the scheme?

“It’s alright living here. I like her cooking, and my bedroom. I like to watch horror films in my bedroom.

The carer’s son is my friend – but we like different football teams. 

(My Shared Lives carer) helps with the laundry and reminds me to go to places...

I think it’s good to live with a family. I’ve got a roof over my head, it’s warm and I’m safe”


People living in the scheme who are not able to manage their own money will be advised to nominate a relative or financial service to administer their finances.

Record Last Updated on: 10/07/2019

Local Offer

Contact Name
Registered Manager - Kim Bush
Contact Email

Other Details


Payment to the carer is in three parts.
1. Housing benefit (the carer acts as the landlord)
2. Payment from the Council/NHS
3. A contribution from the person towards their living expenses e.g. food and fuel
Payments to carers are based on the care needs of the individual person and vary in rate from low, medium and high needs
These are agreed with the scheme carer before the placement starts.

Who is eligible?

We can offer a service to any adult over 18 years old who is assessed as needing support.

We want everyone to have the opportunity to live in a shared lives scheme.

We will come and visit a person and their family - get to know them and develop an understanding of their interests and needs. 

Referral required?


Referral Details

You must live in the borough and be referred by a care manager or social worker.

Please contact the service manager to find out more. 

Additional Information

Shared Lives schemes are responsible for recruiting, training and approving Shared Lives carers. They carry out DBS checks (Disclosure and Barring Service – similar to a police or CRB check) on the Shared Lives carer; and ensure the property meets fire, electrical and gas safety regulations.

All Shared Lives schemes are registered by the Care Quality Commission who regularly visit schemes and give ratings on the standards of the scheme in five areas. 

Full CQC reports for this service are found on the “CQC reports”  website.

Recent positive changes to the scheme have resulted in a 2019 CQC visit and regrading as "Good". 

The scheme is managed according to the geographical boundaries as the local council body that has responsibility for Adult Social Care.

What to do if you have a complaint

We recognise that there may be an occasion when there is a need to make a complaint.  Your comments can help us to improve the service.

If you do make a complaint, it will be received sensitively and given respectful consideration and investigation. 

We will aim to give you a response within 28 days. 

You can make a complaint in person, by phone, e-mail or in writting /by letter.

So that we have an understanding of the complaint please first contact the registered service manager. 

Address: Kim Bush - Shared Lives - registered manager , Hackney Service Centre, 1 Hillman St, E8 1DY


Phone: 0208 356 8236

If this does not resolve the problem or concerns please contact: 

Ann McGale - Head of Service, Intergrated Learning Disabilities Service, Direct Payments and Shared Lives, Hackney Service Centre, 1 Hillman St, E8 1DY


If you are still unhappy with the outcome, then as a regulated service, you can contact:

Local Government and Social Care Ombudsman, PO Box 4771, Coventry, CV4 0EH

Phone: 0300 061 0614

Online complaints form:

If you still are unhappy with the outcome - you can approach the Care Quality Commision (CQC) who will investigate and or inspect Shared Lives Hackney:

Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Phone: 0300061616

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Buses: 30, 38, 48, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Limited disabled parking available.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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