Patient Advice and Liaison Service (PALS)

Service details

Who are we? 

The Patient Advice and Liaison Service (PALS) offers confidential advice, support, and information on health-related matters. 

Each hospital has a PALS who can be a point of contact for patients, their families, and carers.

In Hackney, you can find the PALS office next to the main entrance of Homerton University Hospital.


How can we help?

If you have a concern about the care you or a relative or friend is receiving you should talk to the person in charge of your care or the manager of the department.

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.

The Patient Advice and Liaison Service (PALS) at Homerton Hospital aims to:

  • Listen to your concerns, suggestions, or queries to learn what the hospital gets right, what it gets wrong, and what could  be improved
  • Guide you through the different services available within the NHS
  • Provide confidential, on-the-spot advice, support and information
  • Help sort out problems on your behalf or advise you on how to sort them out yourself

If helpful, PALS can help you to contact other people who may be able to offer support and give you details of groups or organisations that work outside the hospital, for example, voluntary organisations, community groups, or independent advocacy.

Notes

Find out more about the role of PALS in the NHS: Patient Advice and Liaison Service (PALS) 

Find out more: Easy Read information about PALS

SEND Local Offer

Local Offer Age Bands
Young Adults 18 - 25
Parents and Carers
SEN Provision Type
  • Universal

Who to contact

Telephone
020 8510 7315 020 8510 7315 Textphone: 07584 445 400 Textphone: 07584 445 400
E-mail
huh-tr.pals.service@nhs.net
Website
www.homerton.nhs.uk/
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Where to go

Address
Homerton University Hospital NHS Foundation Trust
Homerton Row
Hackney
London
Postcode

E9 6SR

View E9 6SR on a map
Venue Notes

Buses: 26, 30, 236, 242, 276, 308, 394, 425, 488, W15

Parking: Free limited parking

Train: Homerton

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9am - 5pm

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