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Hackney MASH (Multi Agency Safeguarding Hub) Children's and Families Service

Hackney Learning and Technology Centre,
1 Reading Lane,
E8 1GQ
Telephone: 020 8356 5500
Fax: 0208 356 5516/5517
Out of hours: 0208 356 2710


Coronavirus Team update

  • The team are still active and available to responded to concerns about the safety and wellbeing of children and young people.
  • If you have any safeguarding or well-being concerns about a child or young person who lives in Hackney and is aged under 18, we can advise you or you can make a referral to us for review or investigation.

Phone : 020 8356 5500

Out of Hours: 020 8356 2710


If you feel a child is at immediate risk of harm, it is important to consider whether you need to call the Police on 999 to report your concerns, so that they can take immediate action to keep a child safe where needed. 

Who are we?

The Hackney MASH (Multi Agency Safeguarding Hub) is a single point of contact or ‘front door’ for Hackney Children and Families Services.

What do we do? 

Professionals from children and families services, police, health and probation, work together through MASH.

They share information and make decisions about the kinds of services and levels of support children, young people and families need.

MASH share knowledge, information and professional judgements about the referral and next steps.

This helps to make quick decisions that assist families and referrers to get prompt access to services.

Contact with the service for members of the public

To discuss your worries with a social worker, please phone Hackney Children and Families Services Multi Agency Safeguarding Hub (MASH) on 020 8356 5500 or


The telephone line is open between 9am and 5pm Monday to Friday only, excluding bank holidays

Outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8356 2710

Contact with the service for professionals

If a case is already allocated within Hackney Children and Families Services, please contact the child’s allocated unit to discuss your concerns.

If you’re unsure about what support a child and family needs, or whether you should make a referral to MASH, please call MASH and ask for a consultation with a member of the team.

How does the consultation line work?

  • it’s for professionals only
  • for cases that are not already open to the Council’s service
  • you must have consulted your designated safeguarding lead first
  • you will need to use the usual MASH number – 020 8356 5500 – and ask for a consultation
  • experienced members of staff from MASH will respond

MASH will listen to your concerns and offer advice and guidance about the most appropriate next steps – their advice may include:

  • a request for you to have further conversations with the child and family about the concerns and – with their consent – other members of the family’s network
  • a written referral to MASH
  • a referral to another service

MASH will keep a log of calls to monitor the consultation lines use, but calls will not be recorded on our files. It is important that anyone contactingMASH make their own agency records of discussions.

MASH referral guidance and form

Information submitted via the form will only be reviewed during office hours.

Please note, it is expected that you will have spoken to the family about the referral you are making to MASH, prior to contacting MASH, in all cases except where it is felt that doing so will place a child at immediate risk of harm.

Decisions made by MASH can include:

  • referral to children’s social care for a statutory social work assessment.
  • referral to Early Help services such as; Childrens Centres, Family Support, Young Hackney or CAMHS
  • signposting to universal or community-based services, including the voluntary sector
  • providing appropriate advice and guidance

All decisions in MASH about the most appropriate next steps for a child and family are made in line with the Hackney child wellbeing framework.

Referring agencies will be informed of decisions made through MASH.

Record Last Updated on: 03/09/2021

Time / Date Details

Time of day

  • Morning
  • Afternoon

Session Information

Monday to Friday 9am - 5pm
Out of hours emergency phone number provided

Other Details

Referral required?


What to do if you have a complaint

MASH can be contacted to try to resolve any concerns about having used their service.

If this does not help Hackney's social care complaints department can be contacted on 020 8356 5800

If you have a situation that you are still not happy about then you can raise a formal complaint. This means someone who is not part of the service will look at what has happened and what might need to be done to help. 

Information about Hackney complaints procedure is available here.

How to Get Here

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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