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FAST - First Access Screening Team

Hackney Learning and Technology Centre,
1 Reading Lane,
E8 1GQ
Telephone: 020 8356 5500
Fax: 0208 356 5516/5517
Out of hours: 0208 356 2710


Coronavirus Team update

  • The team are still active and available to responded to concerns about the safety and wellbeing of children and young people.
  • If you have any safeguarding or well-being concerns about a child or young person who lives in Hackney and is aged under 18, we can advise you or you can make a referral to us for review or investigation.

Phone : 020 8356 5500

Out of Hours: 020 8356 2710


FAST referral guidance and form

Who are we?

The First Access & Screening Team (FAST) is a single point of contact or ‘front door’ for children and families services.

How can we help?

Professionals from children and families services, police, health and probation, work together through FAST.

They share information and make decisions about the kinds of services and levels of support children, young people and families need.

FAST share knowledge, information and professional judgements. These help to make quick decisions that assist families and referrers to get prompt access to services.

Decisions made by FAST can include:

  • referral to children’s social care for a statutory social work assessment.
  • referral to Early Help services such as; Childrens Centres, Family Support, Young Hackney or CAMHS
  • signposting to universal or community-based services, including the voluntary sector
  • providing appropriate advice and guidance

Referring agencies will be informed of decisions made through FAST.

Record Last Updated on: 09/02/2021

Time / Date Details

Time of day


Session Information

Monday to Friday 9am - 5pm
Out of hours emergency phone number provided

Other Details

Referral required?


Referral Details

All referrals should be discussed with parents or carers (and children and young people where age appropriate) before being made to FAST, unless there is a clear concern that doing so would present an immediate risk to a child’s safety.

FAST guidance and online referral form available here

What to do if you have a complaint

FAST - First Access Screening Team can be contacted to try to resolve concerns.

If this does not help Hackney's social care complaints department can be contacted on 020 8356 5800

If you have a situation that you are still not happy about then you can raise a formal complaint. This means someone who is not part of the service will look at what has happened and what might need to be done to help. 

Information about Hackney complaints procedure is available here.

How to Get Here

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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