Hackney Family Information Service (FIS)

Service details

Who are we?

Hackney's Family Information Service (FIS) provides impartial information, advice and guidance about childcare, activities, services and opportunities that will improve the quality of the lives of children and young people. 

The service can help with queries from parents, carers, professionals and agencies. This includes helping answer queries from those not living in Hackney but needing information about Hackney's services and processes. 


What do we do?

The Family Information Service has an advice line and website that provide information to professionals, agencies and the public on a range of services available for children and young people from the ages of 0 – 19 years of age.

The service supports local providers to share and maintain information about the opportunities they offer children and their families which includes: 

Information officers from the service may attend relevant events to meet parents and providers and offer information and advice in person. 


Do FIS provide face to face support?

Yes. Hackney Family Information Service is offering face to face support to help parents with:

  • information on local children centres, early years nurseries, pre-schools and childminders
  • two, three and four year old funding
  • services available in the borough
  • activities for children and young people

Visit us at Hackney Service Centre, 1 Hillman Street London E8 1DY on Wednesdays between 1pm to 3pm.

You can also call us on 020 8820 7590 to book an appointment.

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers
SEN Provision Type
  • Universal

Who to contact

Telephone
020 8820 7590 (Advice Line) 020 8820 7590 (Advice Line)
E-mail
fis@hackney.gov.uk
Website
education.hackney.gov.uk/.../childcare-family-support-and-childrens-centres
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Where to go

Address
Hackney Service Centre
1 Hillman Street
Hackney
London
Postcode

E8 1DY

View E8 1DY on a map
Venue Notes

Buses: 30, 38, 388, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Limited disabled parking in Hilman Street and in Reading Lane

Time / Date Details

Session Information
Monday to Friday 9am - 5pm

Other details

What to do if you have a complaint

If you have feedback about this service you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

If you are still not happy with the service you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.

Costs

  • Free

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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