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Outward - Specialist Outreach Support for Adults on the Autistic Spectrum

Head Office,
4 Daneland Walk,
Hale Village,
N17 9FE
Telephone: 020 8980 7101


Who we are: 

About Outward - We are a forward-thinking charity that works across ten London Boroughs to support people to live with dignity and purpose.

We work in Bromley, Camden, Enfield, Hackney, Haringey, Islington, Newham, Redbridge, Tower Hamlets and Waltham Forest.

Our work is diverse, from supporting people to live independently in their own homes to providing safe, secure accommodation and tailored support when and where it is needed.

See our full range of services here... Outward

What we do: 

Our friendly and professional team provide a personalised, flexible and dedicated support service for people with Autism and Asperger’s Syndrome living in Hackney, including people with complex and multiple needs.

Our staff team are highly trained and have excellent knowledge and understanding of Autism.

Outward’s Autism Spectrum Disorder (ASD) outreach team has been Autism Accredited for the last several years.

24-hour support

We can offer support 24-hours a day, including weekends and holidays.

We help people on the autism spectrum and with Asperger’s Syndrome to:

  • improve their communication skills, whether they are verbal or non-verbal
  • develop strategies to help them better manage their sensory needs
  • develop effective coping strategies to reduce and better manage anxiety
  • to take small steps to experience success and develop motivation and self-esteem.

Working closely with parents and carers

We provide a range of workshops and training courses to share best practices with parents, carers and professionals. We organise regular, ongoing meetings with parents/carers, send invitations to quarterly events, and produce a monthly newsletter.

Our aims are to respond to the needs and views of family members by maintaining regular and ongoing communication.

Record Last Updated on: 11/01/2019

Local Offer


Registered Charity No: 800529

Registered company number: 2151434

We are a member of/have the following accreditations:

  • Autism Accreditation
  • The British Assessment Bureau ISO9001 and OHSAS18001
  • The British Safety Council
  • Investing in Volunteers
  • Investors in People
  • Mindful Employer
  • The Voluntary Organisations Disability Group (VODG)

All Outward staff go through a rigorous learning and development programme to be prepared to deliver high quality care and support services.

All our training courses are mapped against the standards of the Care Certificate and Manager Induction Standards (MIS).

Our staff who support adults on the autistic spectrum take specialist ASD-focussed courses.

You can be confident that anyone using our services will be treated with respect and will be supported by well-trained staff who know exactly what they are doing.

Time / Date Details

When is it on

Our main office is open between 8am and 5pm Monday to Friday. However, usually our support staff will go to where you are, including on weekends and in the evening.

Time of day


Session Information

Our Outreach support service runs all year round, including during Christmas and New Year. We offer daytime and evening support sessions. Ultimately, our aim is to support you to become as independent and self-sufficient as possible, to the point where you may not need our support anymore.
We offer daytime and evening support sessions.
Ultimately, our aim is to support you to become as independent and self-sufficient as possible
to the point where you may not need our support anymore.

Other Details


All the costs of our service are available on request and depending upon your level of need. Please do get in touch and we will explain everything.

Who is eligible?

Generally, customers who benefit from our autism spectrum condition Outreach service should meet these criteria:

  • You are on the autistic spectrum, including if you have Asperger’s syndrome, and live in Hackney
  • You are looking for support in your current home
  • You are known to social services for autism spectrum conditions in Hackney
  • You can get funding for your support if you have an existing or access to a personal budget

Referral required?


Referral Details

Self-referrals accepted.

Please get in touch using the contact details on this page if you would like to use this service.

Or would like to refer someone else for our Outreach Support Service.


What to do if you have a complaint

We have a formal complaints process. You can either ask us for a complaints form or can write your own letter, sending this by email to:

or in writing/by post to:

The Quality Team, Outward, Newlon House, 4 Daneland Walk, Hale Village, Tottenham Hale, London N17 9FE

You can also give us a call on 020 8980 7101 and ask to speak to our Quality Team.

If you want to send us some positive feedback, we would love to hear from you.

Just send us your positive feedback by email to:

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Clients are not seen at the head office but this is the correct address and contact to find out more about referrals and this service. 

We do not provide transport as part of this service. Instead, our support staff will go to where you live to support you to do the things you want to do, in your local community.

We encourage and support customers to use public transport as much as possible, and will accompany you if needed.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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