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Adult Social Care - Hackney

Hackney Service Centre,
1 Hillman Street,
E8 1DY
Telephone: 020 8356 6262
Website: Adult Social Care


Adult Social Care and support in Hackney is provided for adults aged 18 and older who have:

  • physical and sensory disabilities
  • learning difficulties
  • mental health problems
  • or those who are no longer able to manage without help

Not everyone who has a special educational need or disability will need or get adult social care services even if they have had Disabled Children's Social Care involvement.

The Care Act 2014 places a duty on local authorities’ to assess people’s needs and their eligibility for publicly funded care and support.

When the transfer from children's to adult services happens, young people aged 18 can request an assessment of needs. This request can also be made on their behalf. 

Adult Social Care is made up of different teams. Each team provides information, services and support for a different group of people. This helps them focus on understanding the needs of each specific group. 

More information about adult social care services, including how to request an assessment, can be found here:

The information below links to different teams within adult social care:

Information and Access team 

Information and Access team is a "front door" service for Adult Social Care. The service provides information and advice to the public and other professionals on Adult Social Care services and related issues.

Information and Access team deal mainly with people who are not already getting social care. An initial assessments may be needed to see if support can be provded and if so by who.

Integrated Independence Team 

The Integrated Independence Team brings together intermediate care and reablement. Click the link above to find out more about what this means.

Integrated Learning Disabilities Service - Adults 

The integrated Learning Disabilities Service is for people over 18 years of age who have Learning Disabilities and who live and have a GP in the City and Hackney.

They are a multi-disciplinary team that includes professionals from Health and Social Care.  

The Learning Disabilities Service will assess whether an adult has a Learning Disability using the eligibility criteria for their service. This will help them understand an individuals need and decide if or what services and support are needed.

Hackney's Social Worker for adults with autism

Hackney has a Social Worker within it's Integrated Learning Disabilities Service for adults with autism. 

The Autism Social Worker works only with adults with autism who do not also have a learning disability but who may have social care needs.

To find out more about what this service does and who can access it please see the link above. 

Long Term Care Team - Adults

The Long Term Care Team for adults provides services for those:

  • already getting council funded support and care
  • adults with physical disabilities
  • adults with complex needs

To find out more about what this service does and who can access it please see the link above. 

Occupational Therapy (Adult Services)

Occupational Therapy (OT) aims to help those with physical impairments to increase their level of independence and wellbeing.

The local authority usually works with local health providers to assess need and provide appropriate support and promote independence.

This may include arranging for aids or adaptations or referring service users to other services that can also help with a focus on rehabilitation and support.

Equipment and Adaptations

If you have difficulties coping with daily living tasks and have a disability or are finding it difficult to access or move around your home, you may be entitled to equipment to assist with day to day activities or an adaptation to your home. This equipment may be on loan.

Hackney Mobility Service

Hackney Mobility Service provides: Freedom Passes (free London travel pass), Blue Badges (permits for free parking) and parking bays; for people with disabilities who meet the eligibility criteria.

Some people are automatically entitled to a Blue Badge or Freedom Pass. If you are not automatically eligible then you may be asked to have an occupational therapist (OT) mobility assessment.

If you need help and support that is not available from Adult Social Care they may be able to give you information about other organisations that could help instead.

What to do in an emergency

The Council has an emergency social work service that will respond in emergency situations that happen after 5pm during the week and at weekends and on bank holidays.

  • for emergency social care relating to adults including older people and people with disabilities please call 020 8356 2300
  • for mental health services contact the mental health emergency duty team at 020 8510 8980/898

The Safeguarding Adults Team

You can contact the safeguarding adults team to report concerns about abuse or neglect of 'adults at risk' in Hackney. 

9am to 5pm. 

Safeguarding Adults Team (Hackney), 

Hackney Service Centre, 

1 Hillman Street, 

Hackney E8 1DY. 

Phone: 0208 356 5782

Fax: 0208 356 5043.


Secure email:

Record Last Updated on: 18/01/2019

Time / Date Details

Session Information

9:00 am - 5:00pm / emergency out of hours services are available

Other Details


All advice sign posting and assessments are not services that are charged for. However if a client has been assessed as being eligable for council funded support community charges may apply

Referral required?


What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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