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City & Hackney Carers Centre

c/o Social Action for Health,
1c Mentmore Terrace,
E8 3DQ
Telephone: 020 8533 0951
Fax: 020 8985 0639


Coronavirus service update

In the light of the current pandemic, City and Hackney Carers Centre are offering their services remotely.

  • We are offering 1:1 counselling, coaching and advice sessions via telephone, e-mail and Skype or similar technology.
  • Some Carers Collective activities have moved online, including an Online Dance for Carers session and Chair Yoga. See for more details.
  • Our Brocals project, for men aged 50+, is offering a telephone befriending service and a Whatsapp group chat in order to increase social connections among the participants. See for more information.
  • The Dementia Discussions project for carers of people with dementia is running as usual. You can download the carers toolkit, watch the Q&As or contact Sarah to make an 1-2-1 advice and support session.

Our office is closed until further notice.

Please check our social media channels for updates to our work:

If you are concerned about how to protect yourself and the people you care for from Coronavirus please visit the NHS website

With best wishes- The CHCC team

Who we are…

City & Hackney Carers Centre is an information and support service for unpaid carers.

An unpaid carer is defined as a person who is looking after a child or adult who is ill, disabled, has a mental illness or has substance misuse issues.

You can access this service if you, the carer, or the person being cared for, lives in Hackney or the City of London.

To have full access to all Carers Centre services the person being cared for must be and adult so 18 years old or older, however some services; counselling,  benefits advice, community projects are open to parents / carers no matter what the age of their child or young person. Young adult carer events are open to carers who are themselves aged 14 -25.

What we do…

  • The City & Hackney Carers Centre can register you as a parent carer. This helps people planning local services understand how many people locally have a caring role and can plan services to help support them.
  • Helps host and run Carers Rights days & Carers Week conference events
  • Runs coaching workshops e.g. regarding employment inequalities for carers and information about how to reduce these.
  • Grant funded projects for example in 2019 we had funding from Carers Trust  (up to £300 per eligible carer) to go towards costs associated with helping get carers back into employment/ volunteering.

The City & Hackney Carer's Centre also provides…

Information & Advice

Information & Advice on benefits and carers rights.

Advice surgeries and support with form filling currently run on Thursdays and Fridays.  

Appointments are required for this service and must be booked in advance.


Volunteer counsellors, or trainee psychotherapists offer low cost counselling on a sliding scale based on income.

Carers wanting to use this service are asked to attend an intake assessment with a counselling coordinator before being allocated a counsellor.

Average cost is £5 per session but this can be negotiated based on carer income.

Counselling can be arranged Monday-Friday dependant on availability.

Contact the service to find out more.


Coaching offers carers the chance to talk to someone about how they are feeling about their life as a carer, in the same way that counselling does.

However, coaching also provides carers with support to take action, make change, work towards goals and get through whatever life (and other people) are throwing at you.

Some people may choose to come to coaching after counselling when they feel ready to make practical changes.

Others may be drawn to coaching rather than counselling because they feel that it is more action-oriented.

Community based projects…  


Multigenerational men’s befriending project.

Combines, one to one befriending, monthly group meet ups and quarterly trips further afield for a subsidised return ticket of approximately £15.

Connect Hackney fund this project and recipients must be 50 years old or older.

Many volunteers are younger and benefit from the social interaction and networking because of their involvement in this project.   


Carers Collective Hackney

Carers Collective Hackney is an arts collective for people who care.

It is a safe space for carers at risk of mental health issues and carers for people with dementia to connect through meet-ups and creative activities.

Carers aged 50 years old and older of all sizes, ethnicities, races and sexual orientations are invited to come together to collaborate on projects, form friendships and celebrate and inspire one another.

Weekly creative activities, networking and courses for the core offer of this project.

A staffed 'low stimulation' zone  offers a safe space for those with dementia or other sensory processing issues to be supported while their carers have a break and explore their creativity in a nearby room.

Volunteer 'Creative Collaborators' bring the creative spirit of the collective's activities to the home

Group shows of carers' work invite the wider public to view and appreciate the collectives work. These take place on Carers Rights Day and during Carers' Week.

Dementia Discussions

Dementia Discussions is a service open to anyone in City and Hackney for whom this topic is relevant.

CCG funded until Sept 2020 the service it delivered entirely online. It consists of three elements:

  • Monthly live stream Question and Answer sessions with local experts on topics that matter to carers. These are recorded and uploaded to a YouTube channel so the advice shared is made more widely available.
  • Carers Crisis toolkit - a practical tool that combines reflective activities, psycho-education and coping strategies to help manage more challenging aspects of caring for someone with dementia. Hard copies and online versions are available.
  • Online Dementia Support Groups –  6 weeks of online support provided for I hour per week allowing carers to meet up online, work through a workbook and engage in peer support.
  • Online carers helpline managed through weekly ‘digital drop-in sessions’ where carers can ask questions, get advice and more. 


Advocacy services are now provided by: The Advocacy Project

Record Last Updated on: 08/06/2020

Time / Date Details

Time of day

  • Morning
  • Afternoon

Session Information

Monday to Friday 10am - 4pm

Other Details



Referral required?


Referral Details

Contact us and request an information pack and we will also send you our registration form to complete and return.

Phone: 020 8533 0951


Alternatively download the registration form from our website. 


How to Get Here

Buses: 55, 106, 253, 254, 394, D6, 388

Train: London Fields

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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