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Hackney Information Advice Consortium (HIAC)

Social Action for Health,
Head Office (clients are not seen at this address),
Unit A, Ment House,
1B, Mentmore Terrace,
E8 3DQ
Telephone: 0208 510 1970


Who we are:

Social Action for Health (SAFH) are passionate about unlocking the potential in people.

"We believe communities hold the power to their own health and wellbeing - and to a healthier world

We have a vision for a world where health inequalities no longer exist and everyone can live long healthy and fulfilling lives. 

Working alongside diverse communities we empower people and communities to live healthier lives."

What we do:

Social Action for Health (SAFH)  are the lead agency in a partnership of organsations that deliver advice from 10 GP practices in Hackney. Our advisors offer professional advice on welfare, housing, and debt related issues.

All advisors are well networked and able to refer people for specialist legal support and sign posting into other community networks.

The Hackney Information Advice Consortium (HIAC)  advice project takes a person centred, holistic approach, we listen and action plan to support local people with their social welfare related issues.

Our advisors deliver advice in community languages which include:

  • Bengali
  • Urdu
  • Turkish and
  • Kurdish

We also ensure that culture and faith is understood in the advice process.

Our aim is to support people to become more resilient and more able to deal with challenges in the future.

The Hackney Information Advice Consortium (HIAC)  is made up of 6 agency partners:

Hackney Information Advice Consortium (HIAC) can offer professional advice on a broad range of topics including:

  • Welfare benefits
  • Benefit entitlement checks
  • Help with form filling, these include Disability Living Allowance, Personal Independence Payment, Carers Allowance and Employment and Support Allowance forms.
  • Housing advice
  • Debt advice
  • Legal advice
  • Referrals into specialist areas such as immigration and employment
  • Sign posting into training, employment and education opportunities

Hackney Information Advice Consortium (HIAC) advisors are well networked and able to refer people for specialist legal support and sign post to other appropriate networks.

Hackney Information Advice Consortium (HIAC) – GP advice sessions times and venues:

Elsdale Street surgery - Wednesday 2-4.30pm

Lower Clapton Group Practice - Friday 1.30-4pm

Well Street Surgery - Tuesday 10-1pm

Somerford Grove Practice - Monday 10-1pm

Shoreditch Park Surgery - Wednesday 9-12pm (Advice delivered in Turkish)

Telephone Advice - Call directly: 02077397026 - Friday 9.30-1pm (Advice delivered in Turkish)

Heron Practice - Tuesday 2-5pm (Advice support for Carers – Book directly 02079238750)

Queensbridge Practice - Friday 2-5pm (Advice support for Carers – Book directly 02079238750)

Nightingale Practice - Tuesday 2.30-5pm

Barton House Group Practice - Tuesday 2.30-5pm

Greenhouse Practice - Tuesday 2.30-5pm


Find out more:

HIAC advice session information leaflet


Record Last Updated on: 30/01/2019

Time / Date Details

Session Information

By appointment only

Other Details

Referral Details

Alternatively you can access advice in the borough directly from the following partner agencies:

Citizens Advice Bureau (CAB),

300 Mare Street, London, E8 1HE

Phone: 0844 499 1195


Age UK East London, 

22 Dalston Lane,

London, E8 3AZ

Phone: 020 7249 7149


City & Hackney Carers Centre, 

Prideaux House, 10 Church Crescent, London, E9 7DL,

Phone: 020 8533 0951


Agudas Israel Community Services, 

97 Stamford Hill, London, N16 5DN

Phone: 020 8800 6688


Hoxton Trust Legal Advice Centre, 

156 Hoxton Street , London, N1 6SH

Phone: 020 7613 4174


Hackney Marsh Partnership,

Kingsmead Kabin, 8-9 Kingsmead Way, London, E9 5QG

Phone: 020 8525 6969


Derman, The Basement, 66 New North Road, London, N1 6TG,

Phone: 020 7613 5944


Hackney Community Law Centre, 

8 Lower Clapton Road, London, E5 0PD

Phone: 020  8985 5236


How to Get Here

Buses: 48, 55, 106, 254

Train: London Fields

Local Offer

Contact Name
Emma Triggs - HIAC Project Manager
Contact Telephone
0208 510 1970
Contact Email

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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