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Hackney SENDIAGS (SEND Information, Advice and Guidance Service)

Ann Tayler Children’s Centre,
1-13 Triangle Road,
off Westgate Street,
E8 3RP
Telephone: 020 7275 6036 (Advice Line)


COVID-19 service update

  • Hackney SENDIAGS continues to provide information, advice and guidance online, by email and phone.
  • Face to face meetings will be considered on a case by case basis following a risk assessment.
  • Drop-in digital session replace face to face drop in sessions and are held during term time. 
  • Our Knowledge is Power sessions and information sessions will be held online. Further information, dates and times for sessions will be uploaded to the SENDIAGS website

If you need to talk to a member of the team please be reassured we are still working and you can contact us for advice. 


2022 Summer Service Message 

SENDIAGS will be operating a reduced service from Monday August 1 to Friday September 2. 

During the summer Hackney SEND Information, Advice and Guidance Service Advisers and Caseworker will continue to deliver support to parent-carers and young people they are currently working with.

For general information on local and national services and support for parent-carers and children and young people with SEND please visit the following wesites:

Who are we? 

The Hackney SEND Information, Advice and Guidance Service (SENDIAGS) is an arm's length service providing impartial and confidential information, advice and support to parents and carers of children with Special Educational Needs and/or Disabilities (SEND) and young people and children with SEND.

This short animation was developed by Council for Disabled Children with the Department for Education to help children and young people with SEND and their parents learn about the IAS (Information Advice and Support) service offer.

This video has been produced with The Council for Disabled Children to explain more about how services like ours work with parents / carers and young people.

We provide information and advice on:


What do we do?

Hackney SENDIAGS can:

  • help you think about your contribution for any assessment
  • inform you of various routes of support if you are going through an EHC needs assessment
  • help you prepare for a meeting and have an effective say in any discussions
  • signpost you to relevant local and national sources of information, advice and support
  • attend a meeting when appropriate
  • meet with parent support groups and forums
  • offer a range of training and events which are focused on SEND related topics

SENDIAGS telephone helpline 020 7275 6036

Helpline hours 10am-3pm (Monday to Thursday) and 10am to 1pm (Friday)

Please note: There is a 5 working day response time to all calls and enquiries.

SENDIAGS information for parents and carers

SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people and their families.

You can find the guides listed below or in the download section of this page.

SENDIAGS - What do we mean by impartial information, advice and support

SENDIAGS - Does your child or young person have SEND

SENDIAGS - The Local Offer

SENDIAGS - SEN Support in mainstream schools

SENDIAGS - Funding for SEND in mainstream schools

SENDIAGS - EHC needs assessments for children in Early Years or school settings

SENDIAGS - Education Health and Care Plans

SENDIAGS - Personal Budgets

SENDIAGS - What if I do not agree with a decision about SEN provision

SENDIAGS - The impact of the SEN reforms on CYP with statements

SENDIAGS - School Visits Factsheet

SENDIAGS - School Meetings Planner (This document is a word doc. template and will automatically download when you click the link. You then need to open it or print it so that you can use it to record information.)

SENDIAGS information for young people

This video has been produced with The Council for Disabled Children to explain more about how services like ours work with young people and their parents / carers. 

SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people.

You can find the guides listed below where the links will open in the same window or you can see them in the download section of this page. 

SENDIAGS - Children and Young People's Guide to - Our services 

SENDIAGS - Children and Young People's Guide to - SENDIAGS Confidentiality

SENDIAGS - Children and Young People's Guide to - The Local Offer

SENDIAGS - Children and Young People's Guide to - EHC Needs Assessment 

SENDIAGS - Children and Young People's Guide to - Personal Budgets 

SENDIAGS - Transition Journal for Young People 

Young people with SEND can now also access 2 new websites.

Both of these website are made specifically for young people. 

Children and young people's information and advice network

NHS Get your rights website aimed at young people

SENDIAGS Drop in sessions: 

We offer a drop in advice service on the following days at the following venues.

Please note: We are not able see parent-carers without appointments outside of these weekly and monthly drop in sessions sessions.  

We also offer specific advice sessions for young people. 

Knowledge is Power - Parent-Carer SEND information sessions 

These information sessions provide useful advice and insights into national and local processes. Dates and topics for our annual KIP (Knowledge is Power) programme are available on our website. 

Further useful information


Further information for parents and young people

The Department for Education and the Council for Disabled Children have produced these short films to help explain SEND processes to parents and young people. 

What is a Person Centred Planning meeting?

 Updated March 2019

What is an EHC Plan (Education, Health and Social Care Plan) and who is it for? 

 Updated March 2019

Education, Health and Social Care Plans - Annual Reviews

 Updated March 2019

Record Last Updated on: 07/09/2021

Local Offer


Minimum Standards for SEND Information, Advice and Support Services

IASS - Definition of Advocacy 

EASY READ Minimum Standards for SEND Information, Advice, and Support Services

Time / Date Details

When is it on

10am - 4pm

Time of day

  • Morning
  • Afternoon

Other Details



Referral required?


What to do if you have a complaint

In the first instance please contact Head of Hackney SEND Information Advice & Guidance Service who will review and try to resolve your concern. 

Alternatively please use  Hackney Council - Complaints procedures

Tel: 020 8356 3770

How to Get Here

Buses: 236, 394, 254, 106. 55. 388

Trains: London Fields, Hackney Central

Parking: Limited parking for blue badge holders by appointment only

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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