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The A&E WellFamily Service - Family Action

The Wally Foster Community Centre,
Homerton Road,
E9 5QB
E-mail: a&
Telephone: 02033273843
020 7254 6251


Who we are: 

A&E WellFamily is a service run by the charity Family Action.

The A&E WellFamily Service is a supportive counselling and practical support service for individuals, couples and families facing challenges, who have attended A&E at least once in the past 3 months. 

What we do:

The A&E WellFamily Service - Family Action offers 6-8 sessions of counselling where we provide the opportunity for clients to discuss the challenges they are facing, explore ways to overcome them and set some goals to work towards this.

We can provide support to clients facing the following:

  • Financial worries
  • Housing difficulties
  • Low to moderate mental health problems
  • Bereavement/loss
  • Domestic violence
  • Work place or school stressors
  • Psychosocial difficulties
  • Social isolation/loneliness

Through those 6-8 sessions clients are provided with counselling around agreed goals and are supported to reach them.

Record Last Updated on: 29/10/2018

Time / Date Details

Session Information

Sessions also take place in some GP practices

Other Details


Free service to clients

Who is eligible?

This is a service for individuals, couples and families facing challenges, who have attended the Accident and Emergency department of a hospital at least once in the past 3 months

We support clients aged 16 plus and run sessions in GP surgeries and the Wally Foster community centre in Homerton Hospital. 

Referral required?


Referral Details

Clients can be referred by health practitioners or can self-refer and are invited for an initial assessment where they are given the chance to identify the areas/goals they would like to focus on within the service.

Self-referrals or professional referrals accepted.

Please complete and send us the referal form below. 

The A&E WellFamily Service - Family Action referral form

What to do if you have a complaint

A & E WellFamily Service - Family Action complaints and compliments leaflet

Can parents & young people buy this service as part of their SEND personal budget?


SEND Personal Budget - Notes

This is a free service for those who are eligible to receive it.

How to Get Here

Local Bus Numbers: W15, 236, 308

Train: Homerton Station

Disabled parking: Disabled parking is available, sessions take place on the ground floor

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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