The A&E WellFamily Service - Family Action

Service details

Who are we? 

A&E WellFamily is a service run by the charity Family Action.

The A&E WellFamily Service is a supportive counseling and practical support service for individuals, couples, and families facing challenges, who have attended A&E at least once in the past 3 months. 

What do we do? 

The A&E WellFamily Service - Family Action offers 6-8 sessions of counseling where we provide the opportunity for clients to discuss the challenges they are facing, explore ways to overcome them, and set some goals to work towards this.

We can provide support to clients facing the following:

  • Low to moderate mental health problems
  • Psychosocial difficulties
  • Social isolation/loneliness
  • Bereavement/loss
  • Domestic violence
  • Workplace or school stressors
  • Financial worries
  • Housing difficulties

Through those 6-8 sessions clients are provided with counseling around agreed goals and are supported to reach them.

SEND Local Offer

Local Offer Age Bands
Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers
SEN Provision Type
  • Targeted

Who to contact

02033273843 02033273843 020 7254 6251 020 7254 6251
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Where to go

The Wally Foster Community Centre
Homerton Road

E9 5QB

View E9 5QB on a map
Venue Notes

Local Bus Numbers: W15, 236, 308

Train: Homerton Station

Disabled parking: Disabled parking is available, sessions take place on the ground floor

Time / Date Details

Session Information
Sessions also take place in some GP practices

Other details

Who is eligible?

This is a service for individuals, couples and families facing challenges, who have attended the Accident and Emergency department of a hospital at least once in the past 3 months

We support clients aged 16 plus and run sessions in GP surgeries and the Wally Foster community centre in Homerton Hospital. 

Referral required?


Referral Details

Clients can be referred by health practitioners or can self-refer and are invited for an initial assessment where they are given the chance to identify the areas/goals they would like to focus on within the service.

Self-referrals or professional referrals are accepted.

Please complete and send us the referral form below. 

The A&E WellFamily Service - Family Action referral form

What to do if you have a complaint

A & E WellFamily Service - Family Action complaints and compliments leaflet


  • Free service to clients

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