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Hackney Ark - Resource Centre - Information & Advice

Address:
Hackney Ark,
Downs Park Road,
Hackney,
London,
E8 2FP
E-mail: huh-tr.resourcecentre@nhs.net
Telephone: 0207 014 7006
Website: www.homerton.nhs.uk/hackney-ark

Description

Corona virus service update 

Resource Centre staff continue to be available by phone - or e-mail if already with a family or in a meeting. The service continues to offer support to parents and carers remotely with some very limited face to face support. 

If you need information or support normally available please get in touch so we can help. 


Hackney SEND Newsletters

These newsletters provide some of the latest SEND news, updates and opportunities during the pandemic. You can view current and previous newsletters using the links below. You can subscribe to receive the newsletters directly by e-mail in a link at the bottom of each newsletter.  

Covid period SEND Newsletter - April - May 2021 

Covid period SEND Newsletter - January - February 2021 

Covid period SEND Newsletter - late December 2020

Covid period SEND Newsletter - early December 2020

Covid period Joint SEND Newsletter - October 2020 

Covid period Joint SEND Newsletter - late September 2020 

Covid period Joint SEND Newsletter - September 2020 

Covid period  Joint SEND Newsletter - August 2020

Covid period Joint SEND Newsletter -  July 2020

Covid period Joint SEND Newsletter July 2020

Covid period Joint SEND Newsletter - early July 202

Covid period Joint SEND Newsletter - June 2020

Covid period  Joint SEND Newsletter May 2020

Covid period  Joint SEND Newsletter May 2020 


Who are we? 

The Resource Centre is a one stop shop for information, advice and support welcoming professionals, parents/carers of children with disabilities and SEN and young people themselves. 


How can we help?

You can visit the Resouce Centre at Hackney Ark to access a range of services including:

  • a library of books
  • a sensory space for children to play in (with parents/carers supervision) 
  • information leaflets
  • funding packs
  • Resource Centre newsletter
  • two public computers with internet access and learning aids
  • Support to fill in Disability Living Allowance (DLA) and Personal Independence Payments (PIP) forms by appointment
  • space where other services run support groups. e.g. SENDIAGS drop in sessions, Parent carer forum - HiP sessions, As1 parent support group, ASD parent information sessions, Sensory Processing workshops. 

Notes

Can you get support with form filling from other service in Hackney?

Yes. Please contact one of the following organisations for support filling in forms such as DLA (Disability Living Allowance)  if the Resource Centre Coordinator is not available:

Hackney Advice Service - Specialising in Disability and Immigration

Phone: 020 7 001 1728  or 07983898918


Royal Society for Blind Children (RSBC) - Hackney Advice Service

Phone: 020 3621 3323


Hackney Community Law Centre

Phone: 020 7633 4531


Citizens Advice Hackney

Phone: 020 8525 6350  or 0844 499 1195

Record Last Updated on: 04/05/2021

Time / Date Details

Time of day

Afternoon
Morning

Session Information

Monday to Friday 9am - 5pm

Other Details

Costs

Free

What to do if you have a complaint

If you have a concern about the service please complete a standard form from Hackney Ark's reception for the feedback box which will be sent to centre manager. 

If you prefer to discuss your concern with someone independent of the service you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.


PALS

Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR


e-mail: huh-tr.pals.service@nhs.net

Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400

Web: www.homerton.nhs.uk/patient-advice-liaison-service-pals

How to Get Here

Buses: 30, 56, 276, 149, 67, 76, 243

Train: Dalston Kingsland, Hackney Downs

Parking: limited parking for patients

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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