Integrated Independence Team - Homerton Hospital

Service details

Who we are

We are a team of health and social care staff who aim to support people to maintain their independence at home.

We work across Homerton Hospital’s A&E department and wards, and also in people’s homes.

We can help to avoid hospital admission, support people when being discharged from hospital, and work towards rehabilitation goals when at home. 

The Integrated Independence Team brings together intermediate care and reablement. 

The team is one of the services offered by Adult Social Care in Hackney


What is Intermediate Care?

Intermediate means between two different phases. In this case between being in hospital and being able to be independent enough to manage your own care. 

Intermediate care is short term NHS and/or social care support that aims to help you live as independently as possible. Care starts with NHS and/or social care staff looking at:

  • what you can do,
  • what is causing difficulty
  • whether you could overcome diffculties if you were offered specific therapy and support

Intermediate care is normally provided over a short period, usually six weeks or less.

  • Professionals from the service will talk to you and agree some goals.
  • Then you will agree a care plan together with your family if appropriate.
  • The care plan will explain the support you will get from the service.
  • Intermediate care normally lasts around six weeks and will then be reviewed. 

What is reablement?

Reablement focuses on supporting people to regain their independence, helping them relearn how to do things for themselves rather than having services do things for them.

Reablement services are for people with disabilities and those who are frail or recovering from an illness or injury. The aim is to help people to be able to complete activities like cooking meals, washing and getting about, so they can do things for themselves again, stay independent and live in their own home. 


What we do

The Integrated Independence Team joins together these two approached to try to help people be as independent as possible. It also aims to:

  • promote independence in the community
  • help people manage health needs
  • prevent unnecessary hospital admissions
  • help people to be able to successfully leave hospital earlier

We can provide appropriate domiciliary support through tailored input dependent on the needs of the service user, for up to 6 weeks. This may include support from:

  • independence assistants
  • therapists
  • social workers
  • nursing and medical input

Any on-going need will be discussed and arranged before the end of our time with the individual we are supporting.

Notes

Interpreters available on request

SEND Local Offer

Local Offer Age Bands
Young Adults 18 - 25
SEN Provision Type
  • Targeted

Who to contact

Telephone
Single Point of Access - 0208 510 7750 Single Point of Access - 0208 510 7750
Website
www.homerton.nhs.uk/integrated-independence-team
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Where to go

Address
Homerton Hospital
50 - 52 Clifden Road
Hackney
Postcode

E9 6SR

View E9 6SR on a map
Venue Notes

Buses: 26, 30, 236, 242, 276, 308, 394, 425, 488, W15

Parking: Free limited parking

Train: Homerton

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday - Friday 9:00 am - 5:00 pm

Other details

Who is eligible?
  • Adults aged 18 years and over
  • Resident in City and Hackney
  • Person requires multidisciplinary assessment and/or up to 6 weeks rehabilitation or reablement intervention
  • Referrals for those in hospital must be made no greater than a week prior to estimated discharge date; if the service user is not discharged home within this timeframe, a new referral must be completed
Referral required?

Yes

Referral Details

Referrals can only be made by healthcare professionals.

We do not accept self-referrals.

How do you refer?

Phone: 020 8510 7750

Single Point of Access is available to discuss and screen referrals:

  • Monday to Friday 8am – 10pm
  • Weekends & bank holidays 10am – 6pm

  • Referrals for those in hospital must be made no greater than a week prior to estimated discharge date; if the service user is not discharged home within this timeframe, a new referral must be completed
What to do if you have a complaint

Feedback or complaints related to NHS Healthcare support

If you have a concern about the care you or a relative or friend is receiving you should talk to the person in charge of your care or the manager of the department.

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.


PALS

Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR


e-mail: huh-tr.pals.service@nhs.net

Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400

Web: www.homerton.nhs.uk/patient-advice-liaison-service-pals


Feedback or complaints related to Social Care support

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

Costs

  • Free assessments and reablement free for up to six weeks

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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