Skip to main content

Integrated Independence Team - Homerton Hospital

Homerton Hospital,
50 - 52 Clifden Road,
E9 6SR
Telephone: Single Point of Access - 0208 510 7750


Who we are

We are a team of health and social care staff who aim to support people to maintain their independence at home.

We work across Homerton Hospital’s A&E department and wards, and also in people’s homes.

We can help to avoid hospital admission, support people when being discharged from hospital, and work towards rehabilitation goals when at home. 

The Integrated Independence Team brings together intermediate care and reablement. 

The team is one of the services offered by Adult Social Care in Hackney

What is Intermediate Care?

Intermediate means between two different phases. In this case between being in hospital and being able to be independent enough to manage your own care. 

Intermediate care is short term NHS and/or social care support that aims to help you live as independently as possible. Care starts with NHS and/or social care staff looking at:

  • what you can do,
  • what is causing difficulty
  • whether you could overcome diffculties if you were offered specific therapy and support

Intermediate care is normally provided over a short period, usually six weeks or less.

  • Professionals from the service will talk to you and agree some goals.
  • Then you will agree a care plan together with your family if appropriate.
  • The care plan will explain the support you will get from the service.
  • Intermediate care normally lasts around six weeks and will then be reviewed. 

What is reablement?

Reablement focuses on supporting people to regain their independence, helping them relearn how to do things for themselves rather than having services do things for them.

Reablement services are for people with disabilities and those who are frail or recovering from an illness or injury. The aim is to help people to be able to complete activities like cooking meals, washing and getting about, so they can do things for themselves again, stay independent and live in their own home. 

What we do

The Integrated Independence Team joins together these two approached to try to help people be as independent as possible. It also aims to:

  • promote independence in the community
  • help people manage health needs
  • prevent unnecessary hospital admissions
  • help people to be able to successfully leave hospital earlier

We can provide appropriate domiciliary support through tailored input dependent on the needs of the service user, for up to 6 weeks. This may include support from:

  • independence assistants
  • therapists
  • social workers
  • nursing and medical input

Any on-going need will be discussed and arranged before the end of our time with the individual we are supporting.


Interpreters available on request

Record Last Updated on: 15/08/2019

Time / Date Details

Time of day


Session Information

Monday - Friday 9:00 am - 5:00 pm

Other Details


Free assessments and reablement free for up to six weeks

Who is eligible?

  • Adults aged 18 years and over
  • Resident in City and Hackney
  • Person requires multidisciplinary assessment and/or up to 6 weeks rehabilitation or reablement intervention
  • Referrals for those in hospital must be made no greater than a week prior to estimated discharge date; if the service user is not discharged home within this timeframe, a new referral must be completed

Referral required?


Referral Details

Referrals can only be made by healthcare professionals.

We do not accept self-referrals.

How do you refer?

Phone: 020 8510 7750

Single Point of Access is available to discuss and screen referrals:

  • Monday to Friday 8am – 10pm
  • Weekends & bank holidays 10am – 6pm

  • Referrals for those in hospital must be made no greater than a week prior to estimated discharge date; if the service user is not discharged home within this timeframe, a new referral must be completed

What to do if you have a complaint

Feedback or complaints related to NHS Healthcare support

If you have a concern about the care you or a relative or friend is receiving you should talk to the person in charge of your care or the manager of the department.

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.


Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR


Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400


Feedback or complaints related to Social Care support

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

How to Get Here

Buses: 26, 30, 236, 242, 276, 308, 394, 425, 488, W15

Parking: Free limited parking

Train: Homerton

Your Feedback | The Likes & Dislikes from real parents

Sign in to add feedback

Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

Help & Advice

Back to top