London Taxicard

Service details

What is the Taxicard scheme? 

A Taxicard offers subsidised travel in licensed taxis and private hire vehicles to eligible people with  serious mobility impairments or who are severely sight impaired and live in London. It enables members who have difficulty in using buses, trains and tubes to get out and about.


Who organises and pays for the Taxicard scheme? 

The scheme is managed by London Councils and funded by London’s local authorities and Transport for London (TfL). 


What can you use the Taxicard for?

The scheme provides trips for social purposes, for example going shopping, visiting friends and family, and going out to events. 

Members may be accompanied at no additional cost by up to four companions if you are travelling in a Black Taxi and up to three in a Private Hire Vehicle.


How do you apply for a Taxicard?

If you meet the right criteria and can provide proof of this you can apply online. 

Apply for a taxi card here


Using your Taxicard

To make your first booking, please call City Fleet on 020 7763 5001 or 020 7082 3131.

Your first trip cannot be a street hiring or an internet booking, as this will result in you being charged the full fare.

When you call for the first time you will need to register your details by providing the following information:

  • your name and Taxicard number
  • full address, postcode and phone numbers
  • any special requirements, such as if you are a wheelchair user

SEND Local Offer

Local Offer Age Bands
Early Years and Pregnancy 0-4
Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
Young Adults 18 - 25
SEN Provision Type
  • Targeted

Who to contact

Telephone
020 8356 6825 - Hackney Council 020 8356 6825 - Hackney Council 0207 737 2339 - Transport for All’s Advocacy & Advice Line 0207 737 2339 - Transport for All’s Advocacy & Advice Line 020 7934 9791 - London Taxicard 020 7934 9791 - London Taxicard 020 7082 3131 - First Taxi bookings 020 7082 3131 - First Taxi bookings 020 7763 5001 - Taxi bookings / ComCab 020 7763 5001 - Taxi bookings / ComCab 020 7934 9791 - London Councils Taxicard Team 020 7934 9791 - London Councils Taxicard Team
E-mail
taxicard@londoncouncils.gov.uk
Website
www.londoncouncils.gov.uk/taxicard
Scan to visit this website

Other details

Referral Details

To qualify for a Taxicard, applicants must have a long term or permanent illness or disability, which prevents them from using or significantly limits their use of public transport.

You are automatically eligible for membership if you:

  • receive the Higher Rate Mobility component of the Disability Living Allowance
  • receive standard or enhanced Mobility Rate of the PIP
  • are registered as Severely Sight Impaired/Blind (Being partially sighted does not allow automatic entry)
  • receive a War Pension Mobility Supplement

If you are not in one of the above categories you may still apply, but you may be asked to provide further detailed personal information.

If you have a disability lasting for more than 12 months you may qualify for a Taxicard.

Contact the service for more information. 

What to do if you have a complaint

If you wish to comment or complain about the Taxicard scheme, you should initially contact CityFleet by phone or email.

London Councils will receive copies of all complaints and the taxi company's response.

If you are not happy with the response or feel the reply does not address your concerns contact:

London Councils Taxicard.
Taxicard
London Councils
59½ Southwark Street
London SE1 0AL

Costs

  • Members always pay a minimum contribution towards the fare.
  • It is important to remember that Taxicard journeys can be expensive if you travel longer distances.
  • Your Taxicard is best suited to short journeys in and around London.

Feedback from parents and others who have used this service

Sign in to write a review

Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

Actions

Save to shortlist
Tell us if this information needs changing

Tags

SEND Local Offer:

Provision type:

SEND Local Offer Type:

Last Updated

Last modified: