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Advance – housing and support services

Address:
65 Dalston Lane,
Hackney,
E8 2NG
E-mail: Customer.Services@advanceuk.org
Telephone: 0333 012 4307
Website: http://www.advanceuk.org/

Description

Who we are:

Advance Housing and Support Limited specialises in supporting people with learning difficulties (LD) including autism and mental health conditions.

Our vision is to transform the lives of people we work with by providing the best quality housing, support and employment services.

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“We want to enable our customers to live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.”


Our services run throughout England including London and the South East. 

If you live in Hackney you can contact us via or local office in Dalston, however all referrals to the service are made through an adult social care assessment.


What we do:

Advance provide a number of different services including…

Personalised Support - Because our support is personalised, we will work with you, your family, and friends, to make sure your support helps you. Whether you need emotional support, help finding work, support to take up new hobbies, or assistance with staying on top of your bills, we will be there to empower you to live more independently. For people with more complex needs, we have the experience to provide the specialist support you need.


Dedicated Support Workers - Our Support Workers are passionate about supporting people and receive on-going training and support to gain recognised qualifications in care. Our staff believe in doing things better, and support our customers to live full, independent, and happy lives. We invest in our staff, and many of our managers started out as Support Workers.


Advance Housing - We believe that everyone has the right to a safe and happy home. We offer a range of housing options for people with disabilities, learning disabilities, mental health conditions, and age related needs.

From shared homes to shared ownership, supported living to state of the art developments, we have expertise in providing high quality homes that meet our customers' individual needs and aspirations.

'Having my own space, where I can also get support when I need it, has helped me to live more independently.'

We know that the right combination of housing and support can empower people to live a life that is more fulfilling and independent. We offer a range of support services and can develop personalised packages of housing and support that will enable you be as independent as possible and to be included in your local community.


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The Advance Outreach and Community Activity Teams in Hackney can help people living at home with their parents to find out about and access community related support and day services for example a music group at Dalston Curve Garden, an Art Group at Hackney Museum, a Drama Group at Arcola Theater and a Music Recording group at The Gun Factory.


Please do contact the service if you want to find out more.

Record Last Updated on: 13/11/2018

Local Offer

Description

All staff take part in on-line induction training completed before employment begins.

This includes mandatory courses in:

  • safeguarding
  • health and safety, and
  • incident reporting

Other Details

Costs

Depending on service – costs agreed with local authority

Who is eligible?

Local authority referrals

Referral required?

Yes

Referral Details

Our housing and support services are all accessed after a local authority assessment and if appropriate referral. 

What to do if you have a complaint

Anyone wishing to provide feedback can do so in the following ways:


Or write to us at: 

Advance,

Enkalon House,

86-92 Regent Road,

Leicester,

LE1 7D 


Comments compliments and complaints procedures differ slightly for housing and support customers.

Can parents & young people buy this service as part of their SEND personal budget?

Yes

How to Get Here

Local Bus Numbers: 56, 236, 38, 277, 30

Tube: Dalston Junction

Train: Hackney Downs

Note: Activities are found for individuals within the community based on their interests by our support staff. Activities for customers do not take place at the office.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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