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Outward - Hackney Volunteer & Befriending Service

31 Waterson Street,
Tower Hamlets,
E2 8HT
Telephone: 020 7249 9004


Our Hackney Volunteer & Befriending Service (HVBS) is open to people living in Hackney who need help and support to maintain independence, to recover from illness or to become more involved in their local community.

We can support all sorts of people, provided that they are aged 18 or above and vulnerable as a result of:

  • severe social isolation
  • being on the verge of a crisis
  • frailty caused by age
  • mild mental health needs
  • non-complex learning or physical disability
  • autism spectrum conditions
  • long-term health needs
  • mild substance-use issues.

How our HVBS could benefit you

Our volunteers support beneficiaries in a number of ways. For example, volunteers check in over the phone, to see how beneficiaries are doing and to assess their needs. Beneficiaries, at the same time, benefit from the sound of a friendly voice.

Volunteers also visit beneficiaries at home, playing board games, helping out around the house and generally providing a sounding board.

There is also an escorting service, helping beneficiaries to get to appointments, get out and about in the community, and to access services in their local area.

Become a volunteer befriender

We welcome everyone who would like to be a volunteer and have a quick and easy induction process to get you started, as well as full support and training whilst you volunteer.

We hold regular volunteer socials and celebrations to say thank you for all of your hard work. It also means you get to make lots of new friends!

Local Offer


Registered Charity No: 800529

Registered company number: 2151434

We are a member of/have the following accreditations:

  • Autism Accreditation
  • The British Assessment Bureau ISO9001 and OHSAS18001
  • The British Safety Council
  • Investing in Volunteers
  • Investors in People
  • Mindful Employer
  • The Voluntary Organisations Disability Group (VODG)

All Outward staff go through a rigorous learning and development programme to be prepared to deliver high quality care and support services.

All our training courses are mapped against the standards of the Care Certificate and Manager Induction Standards (MIS).

You can be confident that anyone using our services will be treated with respect and will be supported by well-trained staff who know exactly what they are doing.

Time / Date Details

When is it on

The office is open between 9am – 5.30pm

Time of day


Session Information

The Hackney Volunteer & Befriending Service supports people throughout the day
on both weekdays and weekends. It all depends on the arrangement between volunteer and beneficiary.

Other Details


This service is free at the point of access

Who is eligible?

The only criteria to benefit from the Hackney Volunteer & Befriending Service are that:

  • you must be living in Hackney
  • are aged 18+ and
  • are vulnerable and/or feel isolated or lonely

Please see the service description above to learn more about the types of people who most benefit from the service.

To become a volunteer befriender, you need to be aged 18+

Referral required?


Referral Details

To access Hackney Volunteer & Befriending Service as a beneficiary, we will need a  Universal Referral Form from you or a representative.

You can download the form from the download section of this page.

Alternatively please give us a call on: 020 7249 9004 and we will send the form to you.

Send it back to us at:

To become a volunteer befriender:

Phone: 020 7275 9829


tweet via: @hackneybefriend

Or pop into our offices at:

31 Waterson Street,


Tower Hamlets,

E2 8HT

What to do if you have a complaint

We have a formal complaints process. You can either ask us for a complaints form or can write your own letter, sending this by email to:

or in writing/by post to:

The Quality Team, Outward, Newlon House, 4 Daneland Walk, Hale Village, Tottenham Hale, London N17 9FE

You can also give us a call on 020 8980 7101 and ask to speak to our Quality Team.

If you want to send us some positive feedback, we would love to hear from you.

Just send us your positive feedback by email to:

Can parents & young people buy this service as part of their SEND personal budget?


SEND Personal Budget - Notes

This service is free at the point of access

How to Get Here

Local Bus Numbers:

67, 149, 242, 243


Old Street (Northern Line)


Shoreditch High Street (Overground)

Hoxton (Overground)

Old Street (National Rail)

Disabled parking: 

None immediately outside our office

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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