Medical Needs Tuition Service

Service details

Who are we? 

The Medical Needs Tuition Service (MNTS) is a tuition service for children with medical needs, including mental health, who are unable to attend school for 15 days consecutively (in a row) or cumulatively (when added together) in a school year.

  • This service is for children from reception to year 11 in secondary school and who live in Hackney.
  • They do not have to go to school in Hackney.
  • Medical Needs Tuition Service lessons should usually be delivered under the advice of a Consultant level doctor for physical health needs, or a CAMHS clinician for students with mental health needs

Note:  This service is not for children and young people where a family choose to educate at home and not in school. These families should already been in touch with the Elective Home Education Service for further advice. 

What do we do? 

Hackney Medical Needs Tuition Service provides one-to-one tuition to pupils in
their homes, at a local library, or sometimes at school while they are unable to attend
school due to their health needs. This helps pupils with medical needs continue to make progress while they are out of school.

The Medical Needs Tuition Service works in partnership with:

  • Parents
  • Children and Young People
  • CAMHS and health services
  • SEND professionals
  • Hackney Children’s Social Care
  • Schools

The service also supports pupils’ reintegration back into school at the end of the period of tuition.

A range of policy documents can be found in the download section of this page. 

How to contact the MNTS team

If you would like to discuss the needs of any individual child who cannot attend school due to physical or mental health needs please us to arrange a conversation. 


Alternatively, you can call one of the current MNTS Coordinators.

  • Andrea Alexander Phone 07799 656545
  • Juliette Harries Phone 07827 282 436

NEW Information about referrals to the MNTS

In the past, referrals to the MNTS were made using Word document referral forms.

From 4 September 2023, all referrals must be made using the MNTS online referral forms.

Word document Referral Forms are no longer accepted

You can learn more about how to make a referral in the MNTS Overview of NEW Online Referrals Process here.

The Specialist Teacher for Medical Needs

The Specialist Teacher for Medical Needs is a separate but linked service offering consultation and advice to schools and support to families who have children and young people with medical needs. The service supports the inclusion and care of students with medical needs in schools. Find out more about the Specialist Teacher for Medical Needs.

Note: This is a 'core service' that schools and parents do not pay for.

Phone number 020 8820 7140

    SEND Local Offer

    Local Offer Age Bands
    Primary 4 -10
    Secondary 11-14
    Preparing for Adulthood 14-18
    SEN Provision Type
    • Targeted

    Who to contact

    Contact Name
    Katherine Cracknell
    Contact Position
    Specialist Intervention Team Manager
    07827 282 436 (Service Coordinator) 07827 282 436 (Service Coordinator) 020 8820 7494 020 8820 7494
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    Where to go

    Hackney Education 3rd Floor
    Hackney Service Centre
    1 Hillman Street

    E8 1DY

    View E8 1DY on a map
    Venue Notes

    Most service clients are seen either at home, online or in an agreed community setting

    Buses 30, 38, 55, 106, 236, 242, 253, 276, 277, D6

    Train: London Fields, Hackney Central, Hackney Downs

    Limited disabled parking on Hillman Street and Reading Lane

    Time / Date Details

    Time of day
    • Morning
    • Afternoon
    Session Information
    Monday to Friday - School Hours

    Other details

    Who is eligible?
    • The child or young person is a Hackney resident
    • The child or young person is of statutory school age
    • The child or young person is unable to access suitable education due to health needs for 15 days or more, either consecutively or cumulatively, over the course of the school year
    Referral required?


    Referral Details

    The MNTS School Online Referral form should be submitted by the child's school and the Medical Advice and Guidance Form completed by the child's Consultant level Doctor for children with physical health needs or by the child's CAMHS clinician for children with mental health needs.

    Both the forms and the guidance on completing them can be found here

    What to do if you have a complaint

    Services often ask for feedback. This helps them understand how to make sure people they work with have a good experience. How you feel about having used or experienced a service is important. 

    If you have feedback about this service you can talk to the person who worked with you or, if you feel more comfortable, a service manager. They will try to help sort out any problems.

    If you does resolve the issue you can raise your concerns formally. This means someone who is not part of the service will look at your feedback or concern and see if anything can or needs to be done to help make things better.

    If you need to make a formal complaint you can use the London Borough of Hackney complaints procedure.


    • This services is free for schools and setting to use

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