Free National Drug & Alcohol Helpline
Service details
Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources.
We have strong links with peer support fellowships such as Smart Recovery, NA, AA and work closely with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.
Dear Albert welcomes, supports and inspires substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioural difficulties and physical disabilities through the often challenging road to recovery.
We provide a free national helpline, staffed by specialist, qualified, BACP registered, drug and alcohol counsellors which is in operation 7 days a week, 365 days a year to support clients and families in crisis with drugs and alcohol.
We work with clients and families (short to long term) in order to resolve resistance / ambivalence and increase motivation for change.
We undertake in-depth Triage Assessments which enables us to support clients into an appropriate treatment programme.
We offer a national social media peer support network, with over 1000 recovered service users and publish a magazine called Service User News, which is designed to address the popular topics of recovery and signpost to local free resources.
We have recently designed a cartoon character called ‘Our Albert’ which is designed to communicate specifically to young people / SEND clients and to communicate family related messages of support and recovery.
We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.
SEND Local Offer
- Training and Experience
This service has some experience of working with those with SEND
- Local Offer Age Bands
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Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers - SEN Provision Type
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- Universal
Who to contact
- Contact Name
- Jon Roberts
- Contact Position
- Drug & Alcohol Counsellor
- Telephone
- 0845 387 0401 0845 387 0401
- connect@dearalbert.co.uk
- Website
- http://www.dearalbert.co.uk
- Scan to visit this website
Where to go
- Address
-
The Micheal Wood Centre
53 Regent Road
Leicester
- Postcode
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LE1 6YF
View LE1 6YF on a map - Venue Notes
Lecister based helpline
Time / Date Details
- When is it on
- Mondays to Sundays 9am to 10pm - 365 days a year
- Time of day
-
- Morning
- Afternoon
- Evening
- Session Information
-
Call for help
Other details
- Referral required?
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No
- Referral Details
Self referrals welcome
- Additional Information
We are a social enterprise and in receipt of CCG funding.
Our helpline staff are all Criminal Record Bureau (CRB) checked,
BACP registered and fully qualified, specialist drug and alcohol counsellors.
The service is provided free of charge 365 days a year.
We have 3 years successful service helping with SEND needs to help people recover from addiction and substance misuse.
We support complex needs including:
- Physical Disabilities,
- Learning Disabilities,
- Mental Helath Problems,
- Dual Diagnoss,
- Behavioural Problems,
- Personality Disorders.
- What to do if you have a complaint
Please contact the provider for details
Costs
-
- free
- Details
- Free Service
Feedback from parents and others who have used this service
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