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Free National Drug & Alcohol Helpline

The Micheal Wood Centre,
53 Regent Road,
Telephone: 0845 387 0401


Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources.

We have strong links with peer support fellowships such as Smart Recovery, NA, AA and work closely with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.  

Dear Albert welcomes, supports and inspires substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioural difficulties and physical disabilities through the often challenging road to recovery.

We provide a free national helpline, staffed by specialist, qualified, BACP registered, drug and alcohol counsellors which is in operation 7 days a week, 365 days a year to support clients and families in crisis with drugs and alcohol.  

We work with clients and families (short to long term) in order to resolve resistance / ambivalence and increase motivation for change.

We undertake in-depth Triage Assessments which enables us to support clients into an appropriate treatment programme.

We offer a national social media peer support network, with over 1000 recovered service users and publish a magazine called Service User News, which is designed to address the popular topics of recovery and signpost to local free resources.

We have recently designed a cartoon character called ‘Our Albert’ which is designed to communicate specifically to young people / SEND clients and to communicate family related messages of support and recovery.

We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.

Local Offer


This service has some experience of working with those with SEND

Time / Date Details

When is it on

Mondays to Sundays 9am to 10pm - 365 days a year

Time of day

  • Morning
  • Afternoon
  • Evening

Session Information

Call for help

Other Details

Referral required?


Referral Details

Self referrals welcome

Additional Information

We are a social enterprise and in receipt of CCG funding.

Our helpline staff are all Criminal Record Bureau (CRB) checked,

BACP registered and fully qualified, specialist drug and alcohol counsellors.

The service is provided free of charge 365 days a year.

We have 3 years successful service helping with SEND needs to help people recover from addiction and substance misuse.

We support complex needs including:

  • Physical Disabilities,
  • Learning Disabilities,
  • Mental Helath Problems,
  • Dual Diagnoss,
  • Behavioural Problems,
  • Personality Disorders.

What to do if you have a complaint

Please contact the provider for details 

How to Get Here

Lecister based helpline 

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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