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Hestia Hackney Domestic Abuse Service


Hestia supports over 600 women and children across London each year who are surviving domestic abuse. 

They provide:

  • emergency refuge provision for women and their children
  • outreach and floating support services
  • children and family projects to support mothers and their children
  • *Support for women with no recourse to public funds

*Please note this funding is subject to availability

They also provide care homes for people who need 24-hour support, shared houses for those who are able to live more independently and further shared accommodation for those who have become homeless as a result of their mental health. They provide floating support services to help people continue living in their own homes as well as day centre resource service.

If you have a physical disability, sensory disability and/or any long-term conditions, Hestia can help with the support you need, offering advice & information etc.

Time / Date Details

Time of day


Session Information

Monday to Friday 9.30am - 5pm

Other Details

Who is eligible?

Women and children experiencing domestic violence including:

  • abuse by partner
  • abuse by same sex partners
  • abuse by other family members
  • female genital mutilation
  • forced marriage
  • honour based violence

Accepts women from all areas.

Minimum age of woman 18

Maximum age of woman 65

Maximum age of male child 14

Maximum age of female child 17

Accept women with no recourse to public funds Notes: subject to funding.

Offers services to women

  • with low level mental health support needs
  • with low level alcohol dependency support needs
  • with low level drug dependency support needs
  • on methadone programme

Referral required?


Referral Details

The service will undertake the referral process over the telephone. They require information about domestic abuse, last incident, personal details, children, perpetrator information and disclosure of any mental health, substance misuse issues and criminal record Initial referral/assessment form completed. They will also require details of income, children, housing history, medical issues and any mental health or drug/alcohol support needs. Proof of ID is required.

Referrals accepted (refuge)

  • self-referrals can contact 020 7378 3100 Monday - Friday 9.30am - 5pm
  • referral via external agencies
  • The National Domestic Violence Helpline 0808 2000 247

What to do if you have a complaint

Complaints and feedback can be made in person or writing to the Service Manager  at Hestia- PO Box 57479, London E5 5BU

Or in writing to Hestia, 1st &2nd Floor Maya House, 134-138 Borough High St, London SE1 1LB

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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