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Outward - Specialist Outreach Support for Adults with Learning Disabilities

Address:
Head Office,
4 Daneland Walk,
Hale Village,
London,
N17 9FE
Telephone: 020 8980 7101
Website: http://www.outward.org.uk/support9.php

Description

Who we are: 

Outwards community outreach team can support you if you have a learning disability and live in Hackney.

We have a team of trained and experienced staff who provide a range of support to people at home, in the community, at our local base and through shared activities and events.

How will this service help me?

Our outreach service can help you with some of the difficulties of everyday life, enabling you to develop new skills and become more independent.

We organise lots of social events where you can make new friends, including a social club that is specifically aimed at young people with a learning disability.

Outward adults with LD support photos x 4

Our friendly and dedicated staff will visit you at home to help you with:

  • managing money and paying bills
  • filling out forms
  • going to appointments
  • personal care, such as housekeeping
  • staying fit and healthy
  • meeting new people

...and much more.

Who can benefit from this service?

You can benefit from our outreach service if:

  • you have a learning disability and live in Hackney
  • you need support in your current home
  • you are known to social services for learning disabilities in Hackney

You can pay for your support with a personal budget.

See our full range of services here... Outward

Record Last Updated on: 11/01/2019

Local Offer

Description

Registered Charity No: 800529

Registered company number: 2151434

We are a member of/have the following accreditations:

  • Autism Accreditation
  • The British Assessment Bureau ISO9001 and OHSAS18001
  • The British Safety Council
  • Investing in Volunteers
  • Investors in People
  • Mindful Employer
  • The Voluntary Organisations Disability Group (VODG)

All Outward staff go through a rigorous learning and development programme to be prepared to deliver high quality care and support services.

All our training courses are mapped against the standards of the Care Certificate and Manager Induction Standards (MIS).

You can be confident that anyone using our services will be treated with respect and will be supported by well-trained staff who know exactly what they are doing.

Time / Date Details

When is it on

Our office is open between 8am and 5pm Monday to Friday but sessions take place where you are.

Time of day

Evening
Afternoon
Morning

Session Information

Our Outreach support service runs all year round, including during Christmas and New Year.
We offer daytime and evening support sessions.
Ultimately, our aim is to support you to become as independent and self-sufficient as possible
to the point where you may not need our support anymore.

Other Details

Costs

All the costs of our service are available on request
Costs depend upon your level of need
Please do get in touch and we will explain everything

Who is eligible?

Generally, customers who benefit from our Outreach service should meet these criteria:

  • You have a learning disability and live in Hackney
  • You are looking for support in your current home
  • You are known to social services for learning disabilities in Hackney
  • You can get funding for your support or already have a personal budget

Referral required?

Yes

Referral Details

We can take referrals directly, so please get in touch using the contact details on this page if you would like to use this service, or would like to refer someone else for our Outreach Support Service.

What to do if you have a complaint

We have a formal complaints process. You can either ask us for a complaints form or can write your own letter, sending this by email to:

complaints@outward.org.uk

or in writing/by post to:

The Quality Team, Outward, Newlon House, 4 Daneland Walk, Hale Village, Tottenham Hale, London N17 9FE

You can also give us a call on 020 8980 7101 and ask to speak to our Quality Team.

If you want to send us some positive feedback, we would love to hear from you.

Just send us your positive feedback by email to:

quality@outward.org.uk

Can parents & young people buy this service as part of their SEND personal budget?

Yes

SEND Personal Budget - Notes

Please see the ‘Cost of service’ section for pricing. There are different options depending on your level of need, which we are more than happy to explain over the phone.

How to Get Here

Clients are not seen at the head office but this is the correct address and contact to find out more about referrals and this service. 

We do not provide transport as part of this service. Instead, our support staff will go to where you live to support you to do the things you want to do, in your local community.

We encourage and support customers to use public transport as much as possible, and will accompany you if needed.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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